Job Title
Facility Executive - Technical
Job Description Summary
Job Description
Key Responsibilities
1. Breakdown & Complaint Management
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Attend and coordinate breakdown complaints related to:
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CCTV systems
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HVAC / Air-conditioning systems
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Electrical systems
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Plumbing systems
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Fire Alarm Systems (FAS)
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Portable DG Sets
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Other technical equipment and installations
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Coordinate with appropriate vendors/technicians for timely resolution of complaints.
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Monitor complaints from registration to closure and ensure compliance with defined TATs.
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Follow up on long-pending and critical complaints and escalate delays appropriately.
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Verify the completion and quality of rectification work before complaint closure.
2. Civil & General Maintenance
Coordinate and monitor civil maintenance activities, including:
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Seepage and leakage-related issues
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Tile repair/replacement
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Plaster and painting work
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Polishing work
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Carpentry activities
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Door handle and door closer repairs
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Glass door alignment and repair
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Chair and furniture repairs
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Minor civil and other maintenance-related activities
3. Preventive Maintenance (PPM)
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Monitor and ensure timely completion of scheduled PPM activities.
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Coordinate with vendors for PPM execution as per approved schedules.
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Track PPM completion and documentation.
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Identify PPM gaps and escalate deviations.
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Ensure PPM activities are completed within defined service windows.
4. Store & Vendor Coordination
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Maintain regular communication with Store Managers regarding technical issues and maintenance requirements.
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Coordinate with service partners and vendors for complaint resolution and scheduled maintenance.
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Obtain updates, quotations, reports, and closure details from vendors wherever required.
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Ensure vendor activities are carried out safely and as per agreed service standards.
5. Reporting & Compliance
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Maintain complaint and PPM trackers for assigned stores.
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Monitor SLA/TAT performance.
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Escalate critical issues and recurring equipment failures.
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Support preparation of technical MIS and operational reports.
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Ensure proper documentation of maintenance activities.
Key Skills & Competencies
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Basic to good knowledge of HVAC, electrical, plumbing, FAS, CCTV and DG systems.
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Understanding of civil and general maintenance activities.
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Strong vendor coordination and follow-up skills.
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Good communication and interpersonal skills.
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Ability to manage multiple complaints simultaneously.
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Strong problem-solving and escalation management skills.
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Basic knowledge of MS Excel and reporting.
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Ability to work under pressure and meet defined TATs.
Qualification & Experience
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Diploma / ITI / Graduate in Electrical or related technical discipline preferred with 5-6 years for Diploma/Graduate holder & 8-10 years for ITI.
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Relevant experience in Facility Management, Retail, Commercial Facilities or Maintenance Operations preferred.
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Experience in multi-location/store operations will be an added advantage.
Key Performance Indicators
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Breakdown complaint closure within defined TAT.
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PPM completion within scheduled timelines.
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Reduction in long-pending complaints.
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Vendor response and service quality.
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Store satisfaction and operational support.
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Compliance with maintenance processes and reporting requirements.
INCO: “Cushman & Wakefield”
