Job Title: Customer Service Executive – Voice Process
Process: International Voice Process
Job Location: Gurgaon
Work Mode: Work from Office
Working Days: 5 Days a Week
Cab Facility: Both-side cab facility available within the hiring zone
Job Description
We are hiring Customer Service Executives for an International Voice Process at Vivint. The candidate will be responsible for handling international customers, resolving their queries, providing appropriate solutions, and identifying opportunities for upselling.
Key Responsibilities
- Handle customer queries through international voice calls.
- Provide excellent customer service and resolve customer issues effectively.
- Troubleshoot customer concerns and provide appropriate solutions.
- Understand customer requirements and recommend suitable products/services.
- Identify and generate upselling opportunities during customer interactions.
- Maintain quality and customer satisfaction standards.
- Follow process guidelines and company policies.
- Escalate complex issues to the appropriate team when required.
- Maintain accurate records of customer interactions.
Candidate Requirements
- Minimum 6 months of International BPO experience is mandatory.
- Excellent verbal communication skills in English.
- Strong customer service and customer-handling skills.
- Experience in upselling is required.
- Good troubleshooting and problem-solving abilities.
- Comfortable working from the office in Gurgaon.
- Candidates should be comfortable with a 5-day working schedule.
Benefits
- Both-side cab facility within the hiring zone.
- Opportunity to work with a reputed international voice process.
Work Location: In person
