Software Product Owner
ROLE DESCRIPTION SUMMARY
As a Software Product Owner, you will serve as the voice of the customer and business, ensuring the product vision is kept front and center, and that software development outcomes meet the intended business objectives within the time frame established. You will serve as the bridge between the business and the SWCoE delivery teams, working closely with product managers and key business stakeholders to assess and analyze their demands, and then working closely with the Enterprise Architects, Software Architects, business analysts and UX/UI developers to create user interface journeys that honor established user personas. You will be responsible for defining the roadmap based on negotiation and agreement between business need and development resources, building consensus where necessary, and working closely with the Technical Coordinator to prioritize the demand backlog and ensure the roadmap is followed. You will work closely with the Quality and Release Management team to ensure tested features meet business objectives, coordinating business validation and sign-off. You will continue to support the applications as new features are released, including overseeing the health of the application (and coordinating improvements where needed), coordinating problem shooting, root cause analysis and resolution, and communicating with the stakeholders around system outages or maintenance windows.
PRIMARY RESPONSIBILITIES / KEY RESULT AREAS
Serve as the voice of the customer and business within the Software Centre of Expertise
Collaborate with demand stakeholders to gather requirements, refine priorities, and align product features with business objectives
Own and prioritize the product backlog, working closely with the product team, business stakeholders and delivery team to ensure alignment with business value and organizational strategy
Own the planning and finalization of release scope with input from Delivery and QA teams
Communicate product vision, roadmap, and progress to stakeholders
Report on delivery progress, risks, and issues to stakeholders and leadership
Define clear user stories and acceptance criteria based on digital personas and customer journeys, ensuring requirements are well-documented, testable, and deliverable
Ensure delivered software meets agreed quality and security standards
Prioritize features, enhancements, technical debt and bug fixes in alignment with business or service objectives
Partner with Tech Lead to ensure smooth sprint planning and execution
Participate actively in Agile ceremonies (backlog refinement, sprint planning, daily standups, reviews, and retrospectives)
Monitor progress across sprints and handle blockers or dependencies
Support service release and deployment through creation of release notes and issuing of all stakeholder communications
Coordinate Go/No-Go decisions with business stakeholders and support release deployment planning
Ensure delivered features meet agreed acceptance criteria and quality standards
Make data-driven decisions using KPIs, metrics, and customer feedback to continuously improve product performance
Carry out problem-solving activities, supporting post-release incident investigations and root cause analyses, leading cross-functional support, operations, and engineering teams (even without direct line authority) in coming to resolutions
Supporting escalations and service outages calmly and constructively
Understand and aid in the potential negotiation of SLAs, OLAs (Operational Level Agreements), and underpinning contracts.
Manage stakeholder communications in case of incidents
COMPETENCIES
Strong empathy for end users and business stakeholders
Excellent communication skills with both developers and business colleagues, change management skills a plus
Ability to strongly present new features and capabilities to stakeholders
Thorough understanding of how software is developed, tested, deployed, and supported (Agile/DevOps concepts help).
Ability to negotiate and facilitate decision-making around priority
Ability to mobilize people in the case of outages, problem shooting or root cause analyses
Works as a leader and bridge across functions and teams
Balances speed, data, and judgment to deliver value
Comfortable in fast-paced, evolving environments
Clear, persuasive, and able to tailor messages to different audiences.
Ability to work in an agile, fast-paced environment and deliver within tight timelines
Demonstrates strong responsibility and accountability for quality outcomes
Adaptable to changing priorities and dynamic project requirements
Takes ownership and drives tasks to completion independently
Applies strong problem-solving skills to analyze and resolve complex issues
Shows meticulous attention to detail to ensure high-quality deliverables
Collaborates effectively with internal and external cross-functional teams
Self-motivated with a proactive, action-oriented mindset
Demonstrates a willingness to go the extra mile when needed
Fluent in spoken and written English; additional languages are an asset
QUALIFICATIONS & EXPERIENCE
Bachelor’s degree in relevant field such as Computer Science or Information Technology or Software Engineering
Excellent understanding of Agile principles in product ownership, Scrum Framework and other Agile methodologies
Hands-on experience in product ownership and service delivery
Experience in handling SLAs, OLAs (Operational Level Agreements), and underpinning contracts.
Experience in incident analysis and resolution coordination
Experience with Azure DevOps or similar tools for work tracking, release management, and CI/CD
Experience working in cross-functional teams
Knowledge of quality assurance and testing processes, including UAT coordination
Exposure to IT service management frameworks (e.g., ITIL) and compliance standards (e.g., ISO 27001)
Comfortable working in enterprise environments with multiple applications or delivery streams
Strong verbal and written communication skills for reporting, documentation, and stakeholder updates
Relevant certifications (optional but valued): Agile Product Owner
Attention to detail and a commitment to quality
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SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.
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