I
ssue tickets accurately, ensuring all relevant details with minimized errors and adherence to ticketing policies and procedures.
M
aintain data accuracy, confidentiality, and compliance with data protection regulations.
E
nsure customer satisfaction while adhering to the organization's policies and procedures.
S
trive for continuous learning and improvement.
R
R
oles and Responsibilities:
D
epartmental Activities:
H
andle international and domestic reservation queries across multiple airline destinations.
B
ook tickets for air travel, train travel, and other modes of transportation.
A
ct as the primary point of contact for customers, addressing queries, resolving issues, and providing exceptional customer service.
M
anage PNR creation, ticket issuance, rescheduling, refunds, and voiding.
M
aintain records of sales and expenses.
P
repare MIS reports and ensure accurate data tracking as required.
O
rganizational Activities:
P
repare regular reports and provide feedback on market conditions and customer preferences to senior management.
P
rioritize daily tasks to adapt to changing market conditions, customer needs, and product offerings.
O
ther:
S
tay updated on industry trends, sales techniques, and best practices.
P
articipate in industry events, trade shows, and promotional activities to enhance brand visibility and build networks.
U
ndertake any additional tasks assigned by the reporting authority.
Q
ualifications and Requirements:
B
achelor's degree in Business, IATA, Hospitality, or a related field.
P
roven working knowledge of GDS systems such as Amadeus and Galileo.
E
xperience in air ticketing, including domestic and international tour packages.
S
kills Required:
E
xcellent communication and presentation skills.
S
trong organizational and time management abilities.
H
igh ethical standards and integrity.
C
