Job Description: Key Account Manager
Department: Sales / Client Servicing Location: [City / Hybrid / Remote] Employment Type: Full-Time Experience Level: 3–6 years Reports To: Head of Sales / Business Head
About the Role
We are looking for a proactive and relationship-driven Key Account Manager (KAM) to own and grow our relationships with high-value clients. You will act as the primary point of contact for key accounts, ensuring client satisfaction, identifying growth opportunities, and working cross-functionally to deliver value. This role is critical to retaining and expanding our most important client relationships.
Key Responsibilities
- Serve as the main point of contact for a portfolio of key/strategic accounts, building long-term, trust-based relationships.
- Understand client business goals and proactively align our offerings/solutions to meet their needs.
- Own account growth — identify upsell and cross-sell opportunities to grow revenue from existing accounts.
- Prepare and present periodic business reviews (QBRs) with performance data, insights, and recommendations.
- Coordinate with internal teams (operations, finance, marketing, delivery) to ensure timely and quality execution of client deliverables.
- Track account health, renewal timelines, and contract terms; proactively manage renewals to reduce churn.
- Resolve client escalations quickly and effectively, coordinating with relevant internal stakeholders.
- Maintain accurate records of client interactions, pipeline, and account status in CRM.
- Negotiate contracts, pricing, and terms in coordination with leadership.
- Stay updated on industry trends and competitor activity to advise clients strategically.
Required Skills & Qualifications
- Bachelor's degree in Business, Marketing, or a related field (MBA preferred but not mandatory).
- 3–6 years of experience in key account management, client servicing, or B2B sales.
- Strong communication, negotiation, and presentation skills.
- Proven track record of managing and growing client accounts.
- Ability to multitask and manage multiple accounts simultaneously.
- Data-driven mindset — comfortable working with reports, dashboards, and performance metrics.
- Proficiency with CRM tools (e.g., HubSpot, Salesforce, Zoho) and MS Excel/Google Sheets.
- Strong problem-solving skills and a client-first attitude.
Preferred Qualifications
- Experience in [industry — e.g., digital marketing, SaaS, advertising/agency] is a strong plus.
- Existing network of client relationships in the relevant industry.
- Experience working with cross-functional teams in a fast-paced startup/agency environment.
What We Offer
- Competitive salary + performance-based incentives.
- Opportunity to work closely with leadership and grow into a senior client-partnership role.
- Collaborative, fast-paced work environment.
- [Add other benefits — health insurance, flexible hours, etc.]
To apply, please share your updated resume with a brief note on your key account management experience at [email/contact].
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
