Move My Stuff — Sales Executive (B2C customers) — Remote (Morning shift)
Location: Work from Home
Shift Timing: 4:30 AM – 1:30 PM IST (to align with Australian business hours)
Job Type: Full-time, Permanent
Salary: Upto 45000/month based on experience and skills
About Move My Stuff
Move My Stuff is a Melbourne-based removals and logistics brand helping customers move since 2008. We support house and apartment moves, office relocations, business deliveries, last-mile delivery, storage, and 3PL services. We pride ourselves on responsive customer-first service and delivering stress-free moving experiences across Australia.
Role overview
We’re seeking a motivated Sales Executive (B2C) to convert inbound enquiries and generate new customer bookings for residential and small-business moves. This role suits a target-driven communicator who can build rapport quickly, explain moving solutions clearly, and close sales while maintaining excellent customer experience aligned with Australian expectations.
Key responsibilities
- Handle inbound leads and enquiries via phone, email, chat, and CRM, qualifying prospects and converting them into confirmed bookings.
- Proactively make outbound calls to follow up leads, nurture prospects, provide quotes, and close sales.
- Present Move My Stuff services (packing, shifting, storage, add-ons) clearly and recommend suitable packages to meet customer needs.
- Manage the full sales cycle: lead qualification, quoting, negotiation, booking confirmation, payment collection/coordination, and handover to operations.
- Meet and exceed individual sales targets and contribute to team targets and conversion metrics.
- Maintain accurate records of customer interactions, quotes, bookings, and outcomes in the CRM/ticketing system.
- Coordinate with operations, dispatch, and partner teams to ensure seamless booking fulfilment and accurate availability information.
- Support service recovery where needed to preserve customer relationships and protect revenue.
- Monitor lead sources and recurring objections, sharing insights to improve pricing, scripts, and sales collateral.
- Participate in regular performance reviews, sales huddles, and training sessions to sharpen product knowledge and selling skills.
Skills and experience
- Minimum 2–4 years’ experience in direct sales, tele-sales, inside sales, or customer-facing roles, preferably in removals, logistics, home services, or related sectors.
- Proven track record of meeting or exceeding sales targets in a B2C environment.
- Strong verbal and written English communication skills; comfortable speaking with Australian customers in a clear, friendly, and professional manner.
- Excellent phone etiquette, active listening, persuasion, and negotiation skills.
- Ability to explain pricing, scopes of work, and value propositions simply and confidently.
- Comfortable working early morning shifts to align with the Australian market.
- Strong attention to detail, ability to multitask, and good time management.
- Familiarity with CRM platforms, quoting tools, and spreadsheets; ability to use these for pipeline and forecast management.
- Customer-first mindset, resilience under pressure, and a solution-oriented approach.
What we value
- Professional, dependable, and warm attitude representing the Move My Stuff brand.
- A consultative seller who builds trust quickly and prioritises long-term customer satisfaction.
- Fast learner who adapts to changing priorities and contributes to continuous improvement.
Why join Move My Stuff
- Join a trusted Australian brand with growth momentum and an emphasis on service quality.
- Work remotely supporting an international market while contributing directly to conversions and revenue.
- Competitive base pay plus performance incentives, training, and career progression opportunities.
Pay: ₹30,000.00 - ₹45,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Work from home
Work Location: Remote
