Profile Responsibilities:
Customer Satisfaction, interaction & Hygiene:
· Understanding factors influencing customer satisfaction & dissatisfaction
· To maintain a high standard of hygiene throughout the mall.
· Manage the day-to-day and long-term operations of Operations (H/K, Guest Service, Retailer) in the entire mall.
· In-depth and hands on knowledge in customer services, Hygiene in terms of H/K, Façade Cleaning, Pest Control, Horticulture Management, & Waste Management.
· Handle VVIP Guest and their movement in Mall
· Identify opportunities for improving customer satisfaction.
· Benchmarking RSI and CSI
· Ensure the optimum deployment in operations as to achieve highest operational standards.
· Interact with customers & give all relevant information to customers about the mall and retailers and relevant information to resolve the customer queries
· Ensure to achieve 100% score in Hygiene and customer service Audit.
· Ensure to be updated all the time about Mall, its retailers, agencies and functional area & be up to date as to give customer service experience.
· Conduct inspections of all areas of the mall and provide feedback to frontline staff to achieve best standards of Customer Service and Operations.
Supplier & Vendor Management
· Maintain records for key Vendors for continuous evaluation based on delivery, quality and costs
· Maintain attendance of agency staff for actual tracking of manpower
· Interact with agency for getting right manpower and ensure the training being conducted for regular development.
· Reviewing Vendor performance and taking suggest the actions to ensure timeliness and quality of supplies
Reports and MIS
· Timely & accurate submission reporting of respective operations report
· Maintain and monitor all the records of supplies
Training & Development
· Brief knowledge about Operational topics & preparing training module and giving training to frontline team members
· Be updated with internal and external latest operational trends, technology enhancement as to enhance & optimize customer service.
Safety & Compliance
· Basic knowledge of safety is must and ensure to take all safety precautions while working in the mall.
· Adherence to all company policies, SOPs of the assigned Dept.
· Ensure all agency staff are hired and work as per set rules of govt and company.
Skills Required
· Positive Attitude
· Good Communication skills (both writing and verbal)
· Eager to learn and aim to grow
· Interactive, smiling and presentable
· Exhibit and encourage high performance standards for herself / himself and others
· Maintain self-grooming & physically fit & ready to work in any assigned sub Dept of Mall Operations.
Pay: ₹10,819.91 - ₹31,461.88 per month
Benefits:
Education:
Shift availability:
- Night Shift (Required)
- Day Shift (Required)
Work Location: In person
