he Service Team Leader is responsible for overseeing daily operations of the service department, ensuring high levels of customer satisfaction, efficient workflow management, and achievement of departmental targets. The role involves leading service advisors and technicians while maintaining Toyota service standards and quality benchmarks.
Key Responsibilities Operational Management
- Supervise and coordinate daily service department activities.
- Ensure smooth workflow between service advisors and technicians.
- Monitor vehicle turnaround time and workshop productivity.
- Ensure adherence to Toyota service processes and quality standards.
Team Leadership
- Lead, motivate, and guide service advisors and technicians.
- Conduct regular team meetings and performance reviews.
- Provide coaching and training to improve team performance.
- Manage staff scheduling and task allocation.
Performance & Targets
- Monitor service KPIs including revenue, labour sales, parts sales, and customer satisfaction index (CSI).
- Drive the team to achieve monthly and quarterly service targets.
- Identify areas for operational improvement and implement corrective actions.
Customer Satisfaction
- Handle customer escalations and resolve complex service issues.
- Ensure transparent communication regarding vehicle status, costs, and delivery timelines.
- Maintain high CSI and customer retention rates.
Reporting & Compliance
- Prepare daily, weekly, and monthly performance reports.
- Ensure compliance with company policies and Toyota guidelines.
- Maintain proper documentation and audit readiness.
Job Types: Full-time, Permanent, Fresher
Benefits:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person
