- Assist with the management, processing and documentation of customer implementations and variances from a process and correspondence perspective.
- Ensure that requested variances/updates are handled timely and accurately and meeting our customer needs while remaining within all compliance and regulatory requirements.
- Review, investigate and respond to questions related to individual change requests. Identify gaps in content and/or inefficiencies in proposed process and recommend alternative solutions.
- Work with multiple partners for investigation, analysis, and development of non-standard process and/or correspondence requests including but not limited to claim operations, customer delivery and legal. Works with all parties to ensure agreement and sign off on final outcome.
- May communicate information to requestors and other business partners to help resolve inquiries related to a requested change for process and/or correspondence.
- Performs other duties as assigned or required.
Any other essential function that may occur from time to time as directed
