Join Deloitte USI’s Leadership Support Centre (LSC), part of the enabling areas team that supports global teams and provides centralized business support services to the UK Firm. As a Specialist Manager, Project, you will partner with the USI Leader to oversee local team operations, manage service delivery, and drive continuous improvement in performance and process excellence.
Work you'll do
As a Specialist Manager, Project, you will be responsible for:
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Overseeing end-to-end delivery of business support services from USI to the UK Firm and managing service governance through SLAs, KPIs, benchmarks, and performance metrics
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Leading people and performance management activities for team leads and broader teams, including talent development, check-ins, iRPM implementation, and recognition programs
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Standardizing and streamlining operations to improve efficiency, consistency, quality, and adoption of new systems, tools, and ways of working
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Managing stakeholder relationships across Deloitte EBS and leading transitions of new services to USI, including due diligence and knowledge transfer
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Identifying offshoring opportunities, developing business cases, driving reskilling strategies, and translating strategic goals into actionable team priorities
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Ensuring compliance with Deloitte risk management and quality standards while resolving complex operational issues through analysis and sound judgment
Shift Timings: 2 PM to 11 PM
Qualifications
Required:
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12-16 years of overall experience, including 5-6 years of people management experience
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Experience managing large, diverse teams across multiple workstreams
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Experience in stakeholder engagement, conflict resolution, and operational efficiency
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Strong analytical skills and experience with matrix or data management
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Strong communication and relationship-building skills
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Experience driving team development, cultural alignment, mentoring, and performance management
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Experience managing competing priorities in a fast-paced, evolving environment
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Experience in service transition, performance governance, and business partnering
Preferred:
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Experience with workflow management tools such as Jupiter, ServiceNow, Concur, or Ariba
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Experience identifying offshoring opportunities and managing end-to-end transition activities
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Experience introducing technology-enabled improvements to business support operations
Our purpose
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Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
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