Job Requirements
Scope of the role -
Responsible for driving store performance, operational excellence, and sales growth
across the retail network through process standardization, digital enablement, and
data-driven decision-making
2. Job Profile & Key Deliverables
Retail Operations & Transformation
- Drive retail excellence initiatives to improve store productivity and
operational efficiency
- Monitor store performance through audits, SOP adherence, and defined KPIs
- Standardize processes to ensure consistent execution across all stores
Sales & Revenue Growth
- Drive revenue contribution through CRM, loyalty programs, and alternate
sales channels
- Lead in-store and retail marketing initiatives to improve conversion and sales
performance
- Build and scale alternate sales channels such as Shoppers Stop, Try@home,
Pop-ups
Digital & CRM
- Drive adoption and effective usage of CRM and retail technology platforms
- Identify system gaps and collaborate with tech teams to implement
enhancements
- Leverage data and dashboards for performance tracking and decision-making
- Drive digital platforms like Salesforce, Wooqer, Salesbuddy & drive new tech
interventions for the team
Planning & Commercials
- Lead sales forecasting, budgeting, and annual business planning
- Plan and execute promotions, seasonal campaigns, and in-store activations
- Track performance against targets and drive corrective actions
People & Capability Development
- Drive frontline productivity through incentive programs and performance
management
Work Experience
The candidate should have prior experience in Retail operations
- Minimum work experience of 5 years+
- Proficiency in analytical skills, and should be comfortable with Excel &
Powerpoint
- Should have the right attitude and be able to navigate and build seamless
working relationships with other teams as this role needs collaboration with
other teams.
- Should be able to think on his / her own and drive initiatives and tasks with
minimum or no supervision. Should be a great self-starter
