- To greet, receive and serve customers with a smile.
- To always be available in uniform and groomed.
- To conduct joint inspection with the customer of his/her vehicle.
- To take proper inventory of vehicles, with proper remarks and ticks in the inventory sheets.
- To take the signature of the customer on the inventory sheet / job card once the inspection is complete.
- To ensure all details related to customer –contact number, email ID, Residence address, vehicle number etc. are mentioned in the Job card.
- To give customers the right advice & recommendation based on the vehicle's service history.
- To provide a well calculated time of delivery & cost of repairs considering all operational factors.
- To coordinate with JC for service after the customers prior approval on estimate only.
- To inform customers about the additional jobs, cost involved and proceed after prior approval only.
- To ensure that all demanded jobs by customers are completed on time & within estimated cost, with best repair quality.
- To exceed customers’ expectations and resolve queries.
- To achieve the set business targets in terms of parts selling, labour billing, VAS, tyres, batteries, ATW, RSA.
- To attend to the minimum number of customers/cars per day as per the dealership norms.
- Sell ESS(exclusive service contract)
- Maintain all reports necessary as per the dealership.
- To achieve the set qualities targets in terms of complaint incidence, PSF score, Zero repeat repair etc.
- To follow up & be responsible for the recovery of all outstanding payment from the customer.
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹45,000.00 per month
Benefits:
Work Location: In person
