Company: MyInfopie
Position: E-commerce Customer Support Executive
Experience Required: Minimum 1 year of experience preferred
Salary: ₹1,50,000 – ₹2,50,000 per annum
Job Overview
We are looking for a proactive and detail-oriented E-commerce Customer Support Executive to manage our online marketplaces, such as Etsy, Amazon, and our WooCommerce website, while delivering exceptional customer support. The ideal candidate should have experience in marketplace operations, order management, customer communication, and inventory coordination, ensuring a seamless shopping experience and efficient day-to-day e-commerce operations.
Key Responsibilities
- Manage and handle online marketplaces such as Etsy, Amazon, and other e-commerce platforms
- Create and manage product listings with accurate information and updates
- Monitor stock levels and coordinate inventory management
- Handle customer queries, messages, and order-related issues professionally
- Resolve customer complaints and provide timely support
- Keep marketplace accounts updated with pricing, product details, and policies
- Track marketplace performance and maintain smooth order processing
- Coordinate with internal teams for dispatch, stock availability, and updates
- Maintain records of customer interactions and ensure all queries are resolved within the required timelines.
- Provide accurate product information and assist customers throughout the purchasing process.
Requirements
- Minimum 1 year of experience in e-commerce, digital marketing, or a related field.
- Experience managing online marketplaces such as Etsy, Amazon, WooCommerce, or similar platforms.
- Strong written and verbal communication skills in English.
- Excellent organizational, analytical, and problem-solving skills.
- Ability to manage multiple tasks and meet deadlines.
- Proficiency in Microsoft Excel and basic computer applications.
Preferred Skills
- Attention to detail
- Good organizational skills
- Ability to work independently and in a team
- Quick learner with a proactive approach
- Excellent Written English
- Problem-solving Ability
- Customer Relationship Management
Education
Bachelor’s degree in Business Administration, Marketing, Commerce, E-commerce, computer application, or a related field preferred.
Candidates with relevant experience in marketplace operations and strong operational skills may also apply.
Experience
Minimum 1 year of hands-on experience in managing e-commerce marketplaces such as Amazon, Etsy, or similar online platforms.
Experience in product listing, inventory management, customer service, and order processing is preferred.
Experience communicating with customers through email, chat, or marketplace messaging systems.
Pay: ₹150,000.00 - ₹250,000.00 per year
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
