Job Post Summary
Date Posted: June 10, 2026
Pay
₹20,000.00 - ₹25,000.00 per month (Based on Skills, Hospital Experience, and Medical Knowledge)
Job Description
(Kindly Apply Only if you have prior Medical Coding Experience and Multi-Speciality Hospital Experience.)
✅ Must Relocate near our hospital location or Join our Hostel - FREE ACCOMMODATION
Hospital Location: Chennai, Tamil Nadu – 600103
Job Title
Patient Journey Secretary (PJS)
Department
Patient Journey Management & Revenue Integrity
Employment Type
Full-Time
Reporting StructureReports To
- Finance Manager
- Hospital Administrator
Coordinates With
- Duty Medical Officers (DMOs)
- Duty Doctors
- Nursing Superintendent
- Nursing Stations
- Billing Department
- Pharmacy Department
- Laboratory Department
- Radiology Department
- Insurance Desk
- Medical Records Department (MRD)
Job Summary
We are seeking a highly organized and medically knowledgeable Patient Journey Secretary (PJS) to monitor and manage patient documentation, investigations, procedures, billing updates, and treatment records throughout the patient's entire hospital stay.
The Patient Journey Secretary acts as the operational bridge between the ward, billing department, nursing station, diagnostics, pharmacy, and medical records department to ensure that every clinical activity performed on a patient is accurately documented, reflected in the Hospital Information System (HIS), and appropriately billed.
The primary objective of this role is to eliminate documentation deficiencies, prevent revenue leakage, maintain complete patient records, and ensure every patient file is discharge-ready at all times.
Non-Negotiable Key Performance Indicators (KPIs)Hourly Patient File Verification
- Every admitted patient must be reviewed at least once every hour.
Revenue Leakage Prevention
- Zero missed billable services, investigations, procedures, consultations, or consumables.
Documentation Accuracy
- Maintain 99% documentation accuracy across all assigned patients.
HIS Update Compliance
- Ensure all services rendered are updated in the HIS within prescribed timelines.
Discharge Readiness
- Ensure patient records, investigations, procedures, approvals, and billing entries are complete before discharge.
Investigation Tracking
- 100% tracking of ordered investigations from request to report completion.
Procedure Tracking
- 100% tracking of procedures performed versus procedures documented and billed.
Escalation Compliance
- Immediate escalation of documentation gaps, missing charges, delayed reports, and incomplete records.
Key Responsibilities1. Patient Journey MonitoringAdmission-to-Discharge Ownership
- Monitor assigned patients throughout their entire hospital stay.
- Track patient progress from admission until discharge.
Hourly Ward Audits
- Conduct hourly reviews of patient files, billing cards, investigation requests, and treatment records.
- Verify documentation completeness and billing accuracy.
Patient Movement Tracking
- Monitor transfers between wards, ICU, OT, diagnostics, and discharge units.
2. Billing & Revenue IntegrityBilling Card Verification
- Review patient billing cards every hour.
- Ensure all services rendered are accurately billed.
Revenue Leakage Prevention
- Identify and rectify missed charges immediately.
Cross Verification
Verify and reconcile:
- Doctor consultations
- Specialist visits
- Procedures
- Investigations
- Pharmacy issues
- Consumables used
- Nursing services
- Therapy services
- Packages and approvals
Coordination with Billing Team
- Follow up on discrepancies and ensure timely corrections.
3. Investigation & Procedure TrackingInvestigation Monitoring
Track:
- Laboratory Tests
- Radiology Investigations
- Special Diagnostics
- Health Package Components
Procedure Monitoring
Track:
- Bedside Procedures
- Minor Procedures
- Major Procedures
- Surgical Procedures
- Endoscopies and Special Interventions
Completion Verification
- Ensure all completed services are documented and billed.
4. Clinical Documentation ManagementHIS Documentation
- Update and verify diagnoses, procedures, investigations, and treatment details in the Hospital Information System.
Medical Documentation
- Review patient files for missing entries.
- Coordinate with doctors and nursing staff to complete documentation.
Medical Coding Support
- Utilize medical coding knowledge to validate diagnoses, procedures, and clinical documentation.
Record Completeness
- Ensure all patient records remain audit-ready.
5. Discharge Readiness ManagementDischarge Tracking
- Monitor discharge preparation status throughout the patient's stay.
Documentation Verification
Ensure completion of:
- Discharge Summary
- Investigation Reports
- Procedure Notes
- Consultant Notes
- Billing Closure
- Insurance Documentation
- Consent Forms
Final Reconciliation
- Verify all services rendered have been documented and billed prior to discharge.
6. Interdepartmental CoordinationDaily Coordination With
- Duty Doctors
- Nursing Stations
- Billing Department
- Pharmacy
- Laboratory
- Radiology
- Insurance Desk
- MRD
Escalation Management
Immediately escalate:
- Missing Documentation
- Missing Billing Entries
- Delayed Reports
- Unclosed Investigations
- Discharge Delays
- Revenue Leakages
Required Skills & CompetenciesMedical Knowledge
- Strong understanding of medical terminology.
- Understanding of common diseases, investigations, procedures, and treatments.
Medical Coding Knowledge (Mandatory)
- ICD Coding Knowledge
- Diagnosis Classification
- Procedure Documentation
Revenue Awareness
- Ability to identify missed billable services.
- Understanding of hospital billing workflows.
Documentation Skills
- Clinical Documentation Review
- Medical Record Verification
- Data Accuracy Management
System Proficiency
- Hospital Information Systems (HIS)
- Electronic Medical Records (EMR)
- Microsoft Excel
Communication Skills
- Strong coordination and follow-up abilities.
Attention to Detail
- Ability to identify discrepancies, omissions, and documentation gaps.
Qualifications & PreferencesEducation
Bachelor's Degree (Mandatory)
Preferred Degrees:
- Life Sciences
- Allied Health Sciences
- Biotechnology
- Microbiology
- Nursing
- Pharmacy
- Healthcare Administration
ExperienceMandatory (Non-Negotiable)
- Minimum 2 Years Medical Coding Experience
- Minimum 3 Years Multi-Speciality Hospital Experience
Preferred
- Clinical Documentation
- Ward Secretary Experience
- MRD Experience
- Insurance Documentation
- Billing Coordination
- Hospital Operations
Language SkillsMandatory
- English (Read, Write & Speak)
- Tamil (Read, Write & Speak)
Preferred
Hiring Preference
Immediate preference will be given to candidates with experience in:
- Medical Coding
- Clinical Documentation
- Ward Coordination
- MRD
- Insurance Processing
- Hospital Billing
- Multi-Speciality Hospitals
Benefits
- Provident Fund
- Free Accommodation (Subject to Availability)
- Paid Leave as per Company Policy
- Career Growth Opportunities
Application Questions
- How many years of Medical Coding experience do you have?
- How many years of Multi-Speciality Hospital experience do you have?
- Have you worked with Hospital Information Systems (HIS)?
- Are you familiar with hospital billing workflows and patient documentation?
- Can you identify missing investigations, procedures, or billing entries from patient records?
- Are you willing to relocate near the hospital location if required?
Work Location
In Person – Chennai, Tamil Nadu (600103)
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
