We are looking for a WhatsApp Automation Specialist to manage and execute automated communication workflows using WhatsApp Business API, Twilio, or similar platforms. This is a part-time, remote position ideal for individuals experienced in chatbot workflows, automation, and customer engagement.
- Set up and manage WhatsApp automation workflows using tools like Twilio, Gupshup, or WATI
- Integrate WhatsApp automation with CRMs, websites, and internal tools
- Create templates for automated messages (order confirmations, reminders, customer support)
- Monitor and optimize performance for higher engagement and conversion
- Work with content and support teams to ensure consistency in communication
- Stay up to date with WhatsApp Business policies and best practices
- Hands-on experience with WhatsApp Business API, Twilio, Gupshup, WATI, or similar platforms
- Knowledge of automation logic, chatbot flows, and trigger-based messaging
- Familiarity with tools like Zapier, Integromat, or Make.com is a plus
- Basic technical knowledge (APIs, webhooks, CRMs)
- Excellent problem-solving and communication skills
- Experience with marketing automation or customer support workflows preferred
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