Job Summary:
We are looking for a dynamic and customer-focused Student Support Executive to manage student interactions, backend coordination, and query resolution. This is a target-driven role requiring strong communication skills and the ability to handle a high volume of calls while ensuring a seamless student experience.
Key Responsibilities:1. Student & Customer Support
- Handle inbound and outbound calls to support students
- Achieve daily targets of 120 dials with a minimum of 80 connected calls
- Resolve student queries related to courses, schedules, exams, and general support
- Provide accurate and timely information to students
2. Backend & Coordination Support
- Maintain and update student interaction records in CRM systems
- Coordinate with internal teams (academics, operations, finance) for query resolution
- Follow up with students to ensure issue closure and satisfaction
3. Query Resolution & Escalation
- Identify and resolve student concerns efficiently
- Escalate complex issues to senior teams as per the defined process
- Ensure all queries are handled within the defined timelines
4. Process Adherence & Quality
- Follow standard communication scripts and service guidelines
- Maintain high-quality customer interaction standards
- Ensure accuracy and completeness in all backend documentation
Required Skills & Qualifications:
- Excellent communication skills (English & Hindi preferred)
- Strong interpersonal and problem-solving abilities
- Ability to handle pressure and meet daily call targets
- Basic knowledge of CRM tools and MS Office
- Good listening skills with a customer-centric approach
Education Requirement:
- Graduate in any discipline
Preferred Background:
- Experience in Customer Support / Student Support / EdTech
- Freshers with strong communication skills can also apply.
Job Type: Full-time
Pay: ₹30,000.00 - ₹40,000.00 per month
Work Location: In person
