Job Summary
We are seeking a results-driven and communicative Sales Telecaller to be the first point of contact for our potential clients. In this crucial role, you will be responsible for generating new business leads by reaching out to prospects, introducing our diverse portfolio of IT SaaS products and academic services, and qualifying their interest. Your primary goal is to set up qualified appointments and product demonstrations for our senior sales executives, directly contributing to the company's growth and revenue pipeline.
Key Responsibilities
- Outbound Calling: Make a high volume of outbound calls to potential clients from provided lists, databases, and leads.
- Product Pitching: Deliver a clear, compelling, and tailored sales pitch for our IT SaaS products (HRMS, ERP) and Academic Writing Services, highlighting key features and benefits.
- Lead Qualification: Engage prospects in conversation to understand their business needs, challenges, and budget to qualify them as potential customers.
- Appointment Setting: Schedule and confirm qualified appointments, meetings, and product demos for the Sales team. Ensure all logistics are handled smoothly.
- CRM Management: Meticulously maintain and update all lead information, call activities, and dispositions in our Customer Relationship Management (CRM) system (e.g., Salesforce, HubSpot, Zoho).
- Follow-up: Conduct timely and professional follow-ups with interested leads via phone and email to nurture them through the sales funnel.
- Market Research: Stay updated on our product offerings, industry trends, and competitor activities to effectively handle objections and answer prospect questions.
- Target Achievement: Consistently meet and exceed daily, weekly, and monthly targets for calls, connections, and scheduled appointments.
Required Skills and Qualifications
- Experience: Proven experience as a Telecaller, Sales Development Representative (SDR), or in a similar sales role. Freshers with excellent communication skills and a strong desire to build a career in sales are also encouraged to apply.
- Minimum 1 year of experience as a Sales Telecaller, Telecalling Executive, Sales Development Representative (SDR), Inside Sales Executive, or in a similar sales role.
- Education: High school diploma or equivalent; a Bachelor's degree in Business, Marketing, or a related field is a plus.
- Communication: Exceptional verbal communication, active listening, and interpersonal skills. Fluency in English is mandatory; proficiency in other languages is a bonus.
- Persuasion Skills: Strong ability to persuade, negotiate, and influence others in a positive manner.
- Tech-Savvy: Comfortable using technology and quick to learn new software. Familiarity with CRM systems is highly desirable.
- Product Knowledge: Ability to quickly learn and articulate the value proposition of both technical products (SaaS) and service-based offerings (Academic Writing).
- Resilience: A target-driven mindset with a positive attitude and the resilience to handle rejection.
- Organization: Excellent time-management and organizational skills with the ability to manage multiple leads and priorities simultaneously.Preferred Qualifications (Bonus Points)
- Prior experience in B2B sales, specifically within the IT, SaaS, or EdTech sectors.
- Experience selling HRMS or ERP software.
- Familiarity with the academic or education industry.
- Demonstrated ability to achieve or exceed sales quotas.
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
