Job Title: Facility Manager – Admin Ops & Client Experience
Location: BotFit Family Entertainment Centre, Sector 60, Gurugram
Employment Type: Full-Time
About BotFit
BotFit is a premium family entertainment centre in Gurugram, creating memorable experiences through birthdays, corporate events, school outings, and family entertainment. We are looking for a highly proactive Facility Manager who can ensure smooth day-to-day operations while delivering an exceptional experience to every client visiting our venue.
Job Summary
The Facility Manager will be responsible for overseeing the overall facility operations, event execution, vendor coordination, basic accounting, and client experience at the venue. This role requires someone who is organized, energetic, customer-focused, and capable of managing multiple responsibilities in a fast-paced startup environment.
The ideal candidate should be well-groomed, confident, and possess excellent communication and interpersonal skills, as they will frequently interact with clients during venue visits and support the sales process.
Key Responsibilities:
- Conduct venue tours, support sales conversations, and deliver an exceptional client experience.
Facility & Operations Management
- Oversee the day-to-day operations of the entire facility.
- Ensure cleanliness, maintenance, safety, and operational readiness of all areas.
- Conduct routine inspections and coordinate repairs and preventive maintenance.
- Ensure all equipment and infrastructure remain operational.
Event Operations
- Supervise operational execution of birthday parties, corporate events, school visits, and special events.
- Coordinate with internal teams to ensure timely setup and smooth event flow.
- Resolve operational issues quickly during events.
- Ensure every event meets BotFit's quality and service standards.
Vendor Management
- Monitor vendor performance and ensure timely deliveries and quality standards.
- Maintain vendor records and payment schedules.
Accounting & Administration
- Maintain operational expense records, vendor invoices, coordinate payments and track petty cash
Client Experience & Venue Visits
- Conduct professional venue walkthroughs for prospective clients.
- Explain venue features, packages, and event possibilities confidently.
- Support the sales team in converting venue visits into bookings.
- Maintain a polished, welcoming, and professional presence at all times.
Required Skills & Qualifications
- Bachelor's degree in Hospitality, Business Administration, Event Operations, Facility Management, or a related field.
- 2+ years of experience in facility management, hospitality, event operations, or venue management.
- Experience managing vendors and coordinating events.
- Basic accounting and expense management knowledge.
- Strong organizational and multitasking abilities.
- Excellent problem-solving skills.
- Ability to work under pressure and manage multiple priorities simultaneously.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace.
Candidate Profile
We are looking for someone who is:
- Well-groomed with a professional appearance.
- Excellent in spoken and written English.
- Strong communicator with outstanding interpersonal skills.
- Confident while interacting with clients and conducting venue tours.
- Customer-centric and service-oriented.
- Sales-minded, with the ability to identify opportunities and support conversions.
- Highly proactive and able to take ownership without constant supervision.
- Agile and adaptable to the changing needs of a startup environment.
- Calm under pressure and capable of making quick operational decisions.
- Detail-oriented with strong execution skills.
- Positive, energetic, and solution-focused.
Preferred Experience
- Experience in hospitality, entertainment, event venues, hotels, resorts, banquet operations, or recreation facilities.
- Experience working in a startup or high-growth organization.
- Familiarity with event planning and venue management processes.
What You'll Be Responsible For
- Facility Operations
- Event Execution
- Vendor Management
- Client Experience
- Venue Walkthroughs
- Basic Accounting & Expense Tracking
- Team Coordination
- Operational Excellence
- Supporting Business Growth through Exceptional Service
The Facility Manager will be required to remain present at the venue during event hours, including evenings, late-night events, weekends, and holidays, as operational requirements may demand.
The role requires hands-on supervision of event operations, vendor coordination, client support, and issue resolution throughout the duration of the event. Flexibility in working hours and availability during extended or night-time events are essential expectations of this position.
This role is ideal for someone who enjoys taking ownership, thrives in a dynamic environment, and is passionate about delivering outstanding customer experiences while ensuring operational excellence.
Pay: From ₹28,000.00 per month
Work Location: In person
