The CRM is responsible for cultivating strong relationships with clients, ensuring
exceptional service, and driving business growth for the SUFC football programs. This
individual will manage all client-facing communication, oversee sales processes, and
work closely with various departments to ensure program success and client
satisfaction.
Client Relationship Management:
● Build and maintain strong relationships with existing and potential clients,
including parents, guardians, and local community partners.
● Manage all external and internal communication related to the programs.
● Address client inquiries, concerns, and feedback promptly and professionally.
● Provide personalized service and support to ensure a positive client experience.
Sales and Business Development:
● Oversee all communication related to the programs.
● Schedule and conduct trials and demonstrations regularly.
● Achieve trial and demo targets on a weekly, quarterly, and annual basis.
● Enhance lead-to-demo conversions and improve pre-sales efficiency.
● Meet referral targets and maintain overall program numbers.
● Handle queries effectively and monitor sales performance, client satisfaction, and
market trends.
● Analyze data to identify growth opportunities and areas for improvement.
● Collect feedback for all programs under SUFC.
Lead & Data Management:
● Manage the sales process for new enrollments, including lead generation,
follow-ups, and deal closures.
● Develop and implement strategies to expand the academy’s client base and
increase enrollment.
● Collaborate with the marketing team to create and execute promotional
campaigns and events.
Program Promotion:
● Present and promote the academy’s programs and services to potential clients
through tours, meetings, and events.
● Provide detailed information on program offerings, pricing, and benefits to
prospective clients.
Reporting and Analysis:
● Prepare and maintain daily records with Accounts, including Daily Tally, Daily
Synopsis, and Pre-Sales Reports.
● Generate Weekly Ongoing Demos Reports, Client Feedback Reports, and
Attendance Reports for players.
● Maintain kit records.
Collaboration:
● Work closely with technical staff, marketing teams, and other departments to
ensure client expectations align with program delivery.
● Participate in team meetings and contribute to strategic planning.\
Skills & Qualifications:
● Proven experience in client relationship management, business development, or
sales, preferably within sports or educational programs.
● Strong communication and interpersonal skills, with the ability to build and
maintain long-term client relationships.
● Data-driven mindset with the ability to analyze and leverage insights for
continuous improvement.
● Experience in managing multi-channel communications, with strong
organizational and multitasking abilities.
● Ability to work collaboratively across departments and contribute to broader team
success.
Pay: ₹40,000.00 - ₹45,000.00 per month
Benefits:
- Leave encashment
- Paid time off
- Provident Fund
Work Location: In person
