Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various critical business systems. This role requires dynamic problem-solving to identify root causes and implement effective solutions, ensuring the smooth operation of multiple interconnected components. The position demands continuous engagement with system performance and stability, often requiring quick thinking and adaptability to maintain business continuity and support operational excellence.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system reliability.
- Mentor junior team members to enhance their technical capabilities and problem-solving skills.
- Facilitate communication between technical teams and stakeholders to ensure alignment on priorities and deliverables.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Enterprise Network Operations.
- Strong knowledge of network infrastructure components, including routers, switches, and firewalls.
- Experience with incident management and root cause analysis in complex network environments.
- Ability to monitor and troubleshoot network performance issues to maintain high availability.
- Familiarity with network security principles and best practices to safeguard enterprise systems.
Additional Information:
- The candidate should have minimum 5 years of experience in Enterprise Network Operations.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
