Location: Calicut / Kochi
Qualifications:
- 0-02 years experience in customer service, guest relation in hospitality industry.
- Diploma, Bachelor’s degree, Post Graduates.
- Talented and enthusiastic fresher candidates are encouraged to apply.
Skills:
- Strong interpersonal skills and the ability to build professional relationships naturally.
- Top quality communications skills, both written and verbal.
- Good time management skills with the ability to follow up on tasks
- Demonstrates speed, agility, critical-thinking, problem-solving skills and ability to act quickly on given directions.
- Active listening skills in handling all customer interactions.
Responsibilities:
- Professional and positive demeanor with excellent interpersonal and phone skills/presence.
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
- Provide accurate information, assistance, and resolutions to customer issues related to bookings.
- Address and resolve customer concerns, and complaints promptly and effectively, striving for first-contact resolution whenever possible
- Resolve customer complaints and issues effectively, escalating complex cases to senior team members when necessary.
- Ensure a high level of customer satisfaction through effective communication and problem-solving.
- Collect and document customer feedback and insights to identify trends, areas for improvement, and opportunities to enhance the customer experience.
- Encourage customers with positive feedback to write reviews on Google by sharing the review link.
- Maintain detailed and accurate records of customer interactions.
- Work in close partnership with cross-functional partners to resolve customer concerns promptly
- Manage cross-team improvement initiatives to reduce customer journey friction points
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
- Develop a deep understanding of our products or services to effectively assist customers and provide accurate information.
- Proactively engage with customers to build loyalty and promote repeat business through personalized interactions and follow-ups.
Job Types: Full-time, Permanent
Pay: ₹16,500.00 - ₹22,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Experience:
- Customer service: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
