Organization: Saint Hardyal Educational & Orphans Welfare Society (SHEOWS)
Location: Delhi NCR
Department: Administration / Front Office
Employment Type: Full-Time
Experience: 1–3 Years preferred
About SHEOWS
Saint Hardyal Educational & Orphans Welfare Society (SHEOWS) is a non-profit organization working towards the care, protection, rehabilitation, and dignity of elderly and vulnerable individuals. We are committed to creating a safe, respectful, and compassionate environment while delivering quality care and support through our various programs and centres.
Position Overview
We are looking for a professional, courteous, and well-organized Telecaller cum Receptionist to manage front-desk responsibilities, telephone communication, visitor coordination, and routine administrative support.
The ideal candidate should have good verbal communication skills in both Hindi and English, a pleasant personality, a service-oriented approach, and the ability to handle multiple responsibilities efficiently.
Key ResponsibilitiesFront Desk & Reception
- Welcome and assist visitors, guests, employees, and other stakeholders professionally.
- Manage the reception/front desk and maintain a positive first impression of the organization.
- Attend and respond to incoming calls in a polite and professional manner.
- Direct calls and visitors to the appropriate department/person.
- Maintain visitor records, call registers, and other front-office documentation.
- Coordinate visitor appointments and meetings.
- Receive and distribute letters, courier, and other official communications.
- Ensure the reception area remains clean, organized, and presentable.
Telecalling & Communication
- Make and receive telephone calls as required for organizational activities.
- Communicate with beneficiaries, families, vendors, visitors, staff, and other stakeholders.
- Follow up on calls and maintain proper records of communication.
- Provide accurate information about the organization and direct queries to the concerned team.
- Handle routine enquiries professionally and escalate important or sensitive matters to the appropriate authority.
- Maintain confidentiality of organizational and beneficiary-related information.
Required Skills & Competencies
- Excellent verbal communication skills in both Hindi and English.
- Good interpersonal and customer-service skills.
- Pleasant, confident, and professional personality.
- Basic computer knowledge, including MS Word, Excel, email, and internet usage.
- Good telephone etiquette.
- Ability to maintain records and documentation accurately.
- Strong coordination and follow-up skills.
- Ability to handle multiple tasks in a disciplined manner.
- Professional attitude with patience and empathy.
- Ability to maintain confidentiality and professional boundaries.
Educational Qualification
- 12th Pass / Graduate from a recognized institution.
- Graduate candidates will be preferred.
- Candidates with relevant experience in reception, telecalling, front office, customer service, or administration will be preferred.
Experience
1–3 years of relevant experience preferred.
Freshers with excellent communication skills and a professional attitude may also be considered.
Preferred Candidate Profile
We are looking for someone who is:
- Confident and well-spoken.
- Comfortable communicating in Hindi and English.
- Polite, patient, and approachable.
- Responsible and punctual.
- Comfortable interacting with people from different backgrounds.
- Able to work independently as well as coordinate with a team.
- Sensitive and compassionate while dealing with elderly beneficiaries and their families.
What We Offer
- Professional and respectful work environment.
- Opportunity to work with a socially impactful organization.
- Exposure to administration, communication, and stakeholder coordination.
- Learning and career-development opportunities.
- Stable full-time employment based on organizational requirements and performance.
Application
Interested candidates are invited to apply with their updated CV/resume mentioning their relevant experience and contact details.
Position: Telecaller cum Receptionist
Location: Delhi NCR
Employment Type: Full-Time
Department: Administration / Front Office
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
