Esthète Creations is a creative branding and digital marketing agency focused on building impactful brand experiences through strategy, design, content, performance marketing, and digital execution.
We work with brands across education, healthcare, fashion, study abroad, and other growth-focused industries.
Role Overview
We are looking for a proactive and professionally driven Client Success Manager to take ownership of client relationships and ensure the successful execution of their marketing activities.
The role involves understanding client objectives, coordinating with internal creative and marketing teams, managing timelines and deliverables, handling communication and approvals, and ensuring that clients receive consistent value from our services.
The ideal candidate should be comfortable working between clients, strategy, creativity, and execution.
Key ResponsibilitiesClient Management
- Act as the primary point of contact for assigned clients.
- Build and maintain strong, professional relationships with clients.
- Understand client business objectives, requirements, expectations, and challenges.
- Maintain regular communication and ensure clients are updated on project progress.
- Handle client feedback, concerns, revisions, and escalations professionally.
- Conduct client meetings and discussions whenever required.
Account & Campaign Management
- Take ownership of assigned client accounts from planning to execution.
- Coordinate monthly content calendars, campaigns, social media activities, and marketing initiatives.
- Understand campaign objectives and ensure the internal team is aligned with them.
- Track account-level deliverables, timelines, approvals, and dependencies.
- Ensure projects are delivered within agreed timelines and quality expectations.
- Proactively identify delays, gaps, or potential issues and resolve them before they affect delivery.
Internal Team Coordination
- Coordinate with designers, content creators, video editors, performance marketers, developers, and other internal teams.
- Convert client requirements into clear and actionable briefs.
- Ensure internal teams have the required information, references, timelines, and priorities.
- Follow up on tasks and maintain execution discipline.
- Review work before it reaches the client to ensure it meets the brief and expected standards.
- Coordinate revisions and ensure feedback is implemented accurately.
Strategy & Creative Coordination
- Understand the client's brand, target audience, positioning, and marketing objectives.
- Participate in campaign brainstorming and contribute relevant ideas.
- Work with the creative and strategy teams to develop campaign concepts and content directions.
- Present creative ideas, campaign proposals, and marketing plans to clients when required.
- Identify opportunities to improve the client's digital presence and marketing performance.
Client Retention & Growth
- Monitor client satisfaction and proactively address concerns.
- Build long-term relationships with assigned accounts.
- Identify opportunities for additional services based on client requirements.
- Support account growth through cross-selling and upselling relevant agency services.
- Understand client performance and communicate meaningful opportunities for improvement.
- Contribute towards client retention and long-term account value.
Reporting & Documentation
- Maintain proper records of client communication, requirements, approvals, and deliverables.
- Coordinate monthly reports and performance discussions with relevant teams.
- Track pending approvals, payments, deliverables, and other account-level requirements.
- Maintain updated account information and project status.
What We’re Looking For
- 2–4 years of experience in client servicing, account management, digital marketing, advertising, social media, or a creative agency.
- Excellent verbal and written communication skills.
- Strong client relationship and people-management skills.
- Good understanding of digital marketing and social media.
- Understanding of content creation, branding, design, video, and paid advertising workflows.
- Strong project coordination and follow-up skills.
- Ability to manage multiple clients and deadlines simultaneously.
- Good presentation and negotiation skills.
- Strong problem-solving and decision-making ability.
- Ability to work independently and take ownership of assigned accounts.
- Proactive attitude with strong attention to detail.
Good to Have
- Experience working in a creative/digital marketing agency.
- Experience managing multiple brand accounts.
- Knowledge of Meta Ads and Google Ads.
- Understanding of social media analytics and campaign performance.
- Experience preparing or presenting marketing strategies.
- Familiarity with project management and communication tools.
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
