Location: East Patel Nagar, New Delhi
Experience: 5+ Years (Inbound Tour Operations – DMC)
We are looking for an Inbound Tour Operations Manager responsible for handling end-to-end tour operations for inbound travel business including India and neighbouring destinations (Nepal, Tibet, Bhutan, Bangladesh, Sri Lanka, Maldives). The role involves managing confirmed bookings, vendor coordination, documentation, service delivery, cost control, and ensuring seamless execution of tours.
Key Responsibilities:
1. Booking & Tour Operations
- Handle confirmed FIT & group bookings end-to-end
- Review bookings and verify all services
- Execute tours from confirmation to completion
- Monitor daily movements, arrivals, and departures
- Handle last-minute changes and operational issues
- Maintain booking-wise operation checklists
2. Itinerary Execution
- Review finalized itineraries before operations
- Convert itinerary into operational service sheets
- Ensure all services mapped correctly
- Monitor special requests, meal plans & inclusions
- Maintain rooming lists and travel details
3. Vendor Coordination
- Coordinate with hotels, transporters, guides & local vendors
- Send confirmations and follow-ups
- Manage allocations and availability
- Maintain vendor contact list
- Ensure service delivery as per booking
4. Documentation & Vouchers
- Prepare and share service vouchers
- Create operation files for each booking
- Share driver and guide briefings
- Maintain arrival/departure sheets
- Ensure documentation accuracy
5. Agent & Client Coordination
- Act as SPOC post booking confirmation
- Share operational updates and reconfirmations
- Handle queries during tour
- Manage special requests and upgrades
- Handle complaints and service recovery
6. Cost Control & Profitability
- Monitor services as per confirmed costing
- Avoid operational cost overruns
- Track additional services and upgrades
- Coordinate with accounts for cost clarity
- Maintain booking profitability
7. Daily Operations Monitoring
- Check daily arrivals and departures
- Monitor airport transfers and hotel check-ins
- Track vehicle and guide reporting
- Handle emergencies and last-minute changes
- Provide daily updates to management
8. Transport & Guide Management
- Allocate vehicles as per group size
- Share pickup details and timings
- Assign language guides
- Ensure driver and guide briefings
- Handle replacements if required
9. Team Coordination
- Supervise operations executives
- Assign bookings and monitor execution
- Ensure timelines and service quality
- Train junior team members
- Maintain SOPs
10. Post Tour & Reporting
- Collect feedback from agents
- Record service issues
- Close operation files
- Coordinate vendor bills with accounts
- Maintain MIS and booking tracker
Required Skills
- Inbound tour operations experience
- Strong destination knowledge (India & neighbouring countries)
- Vendor management skills
- Multi-tasking ability
- Problem-solving mindset
- Attention to detail
- Good communication skills
KPI / Performance Indicators
- Error-free tour execution
- Timely confirmations
- Client satisfaction
- Cost control
- Vendor coordination efficiency
- Smooth daily operations
Job Type: Full-time
Pay: ₹35,000.00 - ₹55,000.00 per month
Work Location: In person
