Job Summary:
The Voice and Accent Trainer is responsible for training employees to communicate effectively in English by improving pronunciation, grammar, intonation, stress, rhythm, and overall speaking confidence. The trainer conducts assessments, develops training programs, and provides coaching to help learners meet organizational communication standards.
Key Responsibilities:
- Conduct voice and accent training sessions for new hires and existing employees.
- Assess participants' communication skills and identify improvement areas.
- Train learners on pronunciation, articulation, intonation, stress, rhythm, and neutral accent techniques.
- Improve spoken English, grammar, vocabulary, and listening skills.
- Deliver modules on customer service communication, telephone etiquette, and business communication.
- Provide one-on-one coaching and constructive feedback.
- Monitor trainee progress through assessments and performance evaluations.
- Prepare training materials, lesson plans, and learning activities.
- Collaborate with operations and quality teams to address communication-related performance gaps.
- Maintain training records and submit reports on trainee performance.
Required Qualifications:
- Bachelor's degree in English, Communications, Education, or a related field (preferred).
- Excellent spoken and written English.
- Strong understanding of phonetics, accent neutralization, and communication techniques.
- Prior experience in voice and accent training, learning & development, or BPO training is preferred.
- Knowledge of customer service standards and call center communication is an advantage.
Required Skills:
- Excellent presentation and facilitation skills.
- Strong interpersonal and coaching abilities.
- Proficiency in phonetics and pronunciation training.
- Ability to assess learner performance and provide actionable feedback.
- Good organizational and time management skills.
- Proficiency in Microsoft Office and online training tools.
- Adaptability and problem-solving skills.
Preferred Experience:
- 1–5+ years of experience in voice and accent training, corporate training, or BPO operations.
- Experience with American, British, Australian, or international English communication standards is a plus.
Key Performance Indicators (KPIs):
- Trainee assessment scores and certification rates.
- Improvement in communication quality metrics.
- Training completion and attendance rates.
- Employee performance improvements after training.
- Learner satisfaction and feedback scores.
This role is ideal for professionals who have strong English communication skills, enjoy coaching others, and are passionate about helping people communicate clearly and confidently.
Pay: ₹50,000.00 - ₹100,000.00 per month
Benefits:
Work Location: In person
