As a Quality Improvement Specialist, you will support Gainwell delivery organizations by performing quality assurance, governance, and continuous improvement activities aligned with Gainwell Quality Standards, CMMI for Development and Services, and enterprise delivery practices. The role focuses on ensuring projects and operational tasks comply with defined quality processes, metrics, and controls and that corrective actions drive measurable improvements.
You will collaborate closely with project managers, delivery teams, and cross functional stakeholders to define quality strategies, conduct audits, analyze process and product quality, and promote consistent adherence to Gainwell’s quality management framework. The role requires independent judgment, strong analytical skills, and the ability to guide teams toward increased maturity and delivery excellence in a large, matrixed enterprise environment.
This role is strictly involved in quality assurance and process improvement activities and does not involve access to Protected Health Information (PHI), Personally Identifiable Information (PII), or any secured or confidential client data. The work is limited to quality governance, process compliance, metrics analysis, and continuous improvement activities and does not include handling, reviewing, or processing sensitive health or personal information.
