Company: iMark Infotech
Location: Chandigarh
Experience: 2–5+ Years
About the Role
iMark Infotech is looking for a detail-oriented Quality Analyst – Auditing to ensure adherence to quality standards, process compliance, and operational excellence across international projects. The ideal candidate should have strong auditing experience, excellent communication skills, and exposure to international processes.
Key Responsibilities
- Conduct quality audits and evaluations of customer interactions, operational processes, and deliverables.
- Monitor compliance with company policies, client requirements, and quality standards.
- Prepare audit reports, scorecards, and performance insights.
- Identify process gaps and recommend corrective and preventive actions.
- Provide feedback and coaching to improve team performance and service quality.
- Analyze audit data to identify trends, root causes, and improvement opportunities.
- Participate in calibration sessions to maintain consistency in audit scoring.
- Collaborate with Operations, Training, and Management teams on quality improvement initiatives.
- Ensure timely completion of audits and accurate documentation.
Required Skills & Qualifications
- Bachelor's degree in any discipline.
- 2–5+ years of experience in Quality Analysis, Quality Auditing, or Process Auditing.
- Experience working with international clients/processes.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Good knowledge of quality frameworks, compliance standards, and auditing methodologies.
- Proficiency in MS Excel, reporting, and data analysis.
- Strong attention to detail and organizational skills.
Preferred Qualifications
- Experience in international voice, non-voice, or blended processes.
- Exposure to Root Cause Analysis (RCA) and Continuous Improvement initiatives.
- Quality or Auditing certifications will be an added advantage.
What We're Looking For
- Strong auditing experience.
- Excellent communication and presentation skills.
- Experience handling international processes/accounts.
- Ability to provide actionable feedback and drive quality improvements.
- Self-motivated, detail-oriented, and results-driven professional.
Interested candidates can apply with their updated resume.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
