Malayalam fluency and full-time office presence in Ravipuram are required.
Qogent Learning Solutions is hiring a Front Office Executive for our Kochi office. You will be the first person callers and walk-in visitors speak with. The office supports overseas education admissions and document and apostille services.
REQUIRED
- Clear spoken English. Hindi is useful but not required.
- At least one year of work in front office, customer service, telecalling, administration, admission support or document handling.
- Comfortable using WhatsApp, email and Excel or Google Sheets.
- Careful with names, phone numbers and original documents.
- Calm, polite and confident with customers.
- Able to work full time from our Ravipuram office.
WHAT YOU WILL DO
- Answer calls and greet visitors in Malayalam and English.
- Collect customer and partner details accurately, including contact information, study plans, service needs and documents received.
- Pass admission enquiries to our counselling team in Hubli and arrange remote counselling calls.
- Explain basic services and handle routine questions after training.
- Receive documents, check them against the given checklist, keep them safe and give clear status updates.
- Arrange courier pickups, record tracking details and follow up until delivery.
- Maintain a simple daily record of calls, visitors, leads, documents and courier work.
- Keep the office organised and follow up with customers and the internal team.
PAY AND LOCATION
- ₹15,000 to ₹20,000 per month.
- Full-time, permanent, in-person role.
- Business Communication Centre, Chiramel Chambers, Kurisupally Road, Ravipuram, Cochin 682015.
This role suits someone who can manage the office reliably now and grow into handling admission enquiries independently after training.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
