Support Lead – SkillDzire
About SkillDzire
SkillDzire is an EdTech company that offers industry-focused skill development programs in partnership with universities across India.
Job Details
* Position: Support Lead
* Location: Remote (Work From Home)
* Job Type: Full-time
* Experience Required: 2+ years
Job Role
We are looking for a Support Lead to manage our student support team. The ideal candidate should have at least 2 years of experience in EdTech support, operations, or sales and be able to lead a team while ensuring student and university queries are resolved quickly.
Responsibilities
* Lead and manage the support team.
* Ensure timely resolution of student and university queries.
* Monitor response time, resolution time, and support quality.
* Handle escalated and critical support issues.
* Maintain FAQs and response templates.
* Identify recurring issues and improve support processes.
Eligibility
* Bachelor's degree in any relevant field.
* Minimum 2 years of EdTech experience (mandatory).
* Overall 2–5 years of experience in customer support, operations, or sales.
* Experience with CRM or ticketing tools is an added advantage.
Skills Required
* EdTech Support
* Team Management
* Customer Support
* Communication
* Problem Solving
* Issue Resolution
Apply Now
Sneha Vadla
[email protected]
Benefits:
Work Location: Remote
