Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Configuration Database & CI Management
Good to have skills : NA
Minimum
12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to streamline processes and improve system efficiency through innovative approaches.
- Mentor junior team members to enhance their skills and support their professional growth.
- Coordinate cross-functional communication to ensure alignment on project goals and issue resolution.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Configuration Database & CI Management.
- Strong knowledge of configuration management principles and best practices.
- Experience with tools and techniques for managing configuration items and databases.
- Ability to analyze complex system configurations and troubleshoot related issues effectively.
- Familiarity with change management processes and impact analysis in software environments.
- Skilled in documenting configuration changes and maintaining accurate records for audit purposes.
Additional Information:
- The candidate should have minimum 12 years of experience in Configuration Database & CI Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
