We are looking for an experienced Server & Desktop Engineer to provide L2 and L3 technical support to our onsite engineers and customers.
Key Responsibilities
· Resolve escalated incidents from the L1 support team.
· Administer Windows Server environments.
· Manage Active Directory users, groups, GPOs, and organizational units.
· Configure and troubleshoot DNS, DHCP, File Server, and Print Server.
· Support virtualization platforms such as Hyper-V or VMware.
· Configure and troubleshoot network switches, VLANs, routers, and firewalls.
· Monitor network performance and identify connectivity issues.
· Manage Microsoft 365 administration, Exchange Online, and Teams.
· Support backup and disaster recovery operations.
· Coordinate with OEMs for hardware and software escalations.
· Perform root cause analysis (RCA) and implement permanent fixes.
· Maintain IT documentation, SOPs, and knowledge base articles
· Perform server health monitoring and preventive maintenance.
· Support CCTV, biometric, access control, and other IT infrastructure where applicable.
· Manage endpoint security solutions such as antivirus and EDR.
· Ensure compliance with information security policies.
· Support patch management and vulnerability remediation.
· Assist in infrastructure upgrades, migrations, and new IT deployments.
· Generate incident, asset, and SLA compliance reports.
Pay: ₹15,000.00 - ₹30,000.00 per month
Experience:
- Microsoft Windows Server: 2 years (Required)
Work Location: In person
