Customer Care Executive – Voice Process
Company: Cogent E-Services Limited
Job Summary
Hindi and English are Mandatory.
We are looking for enthusiastic and customer-focused individuals to join our team as Customer Care Executives (Voice Process). The role involves handling customer interactions via inbound and outbound calls, resolving queries, and promoting company products/services. This is an excellent opportunity for freshers and experienced candidates looking to build a career in customer service and sales.
Key Responsibilities
Handle inbound and outbound customer calls in a professional manner.
Provide accurate information about products and services.
Understand customer needs, clarify queries, and offer suitable solutions.
Drive sales by identifying opportunities and closing leads.
Maintain high levels of customer satisfaction.
Achieve assigned sales targets and performance goals.
Maintain proper documentation of customer interactions in the system.
Eligibility Criteria
Education: Minimum 12th Pass
Experience: 0 – 3 years (Freshers can apply)
Age: 18 – 30 years
Languages: Excellent communication skills in English and Hindi
Prior experience in customer service or sales is preferred but not mandatory.
Required Skills
Basic computer knowledge
Working knowledge of MS Excel
Strong communication and interpersonal skills
Ability to handle customer queries and objections confidently
Target-oriented and self-motivated
Salary & Benefits
Starting salary of INR 18,000 per month
Attractive performance-based incentives and bonuses
Comprehensive training program
Career growth and development opportunities
Supportive and dynamic work environment
Why Join Us?
Opportunity to work with a reputed organization
Structured training and skill development
Fast-track career growth in customer service and sales.
Job Type: Full-time
Pay: ₹17,000.00 - ₹22,000.00 per month
Work Location: In person
