Service Manager – Thodupuzha
Company: George Maijo Automobiles Pvt. Ltd.
Location: Thodupuzha, Kerala
Experience: 3–7 Years
Job Type: Full-time
Department: Service / Workshop
Industry: Automobile / Automotive Dealership
Job Description
George Maijo Automobiles Pvt. Ltd. is looking for an experienced and result-oriented Service Manager to manage the service operations at our Thodupuzha branch.
The ideal candidate will be responsible for managing workshop operations, leading the service team, ensuring quality vehicle servicing, achieving business targets, and delivering an excellent customer experience.
Key Responsibilities
- Manage the overall day-to-day operations of the service department.
- Lead, supervise, and motivate Service Advisors, Technicians, and workshop staff.
- Monitor workshop productivity, efficiency, revenue, and key performance indicators.
- Ensure timely completion and delivery of customer vehicles.
- Maintain high standards of service quality and customer satisfaction.
- Monitor job allocation, Work-in-Progress (WIP), and workshop turnaround time.
- Handle customer complaints and escalations professionally.
- Coordinate with Service Advisors and technicians to resolve technical and service-related issues.
- Ensure compliance with company and Maruti Suzuki service standards and processes.
- Monitor manpower, tools, equipment, and workshop resources.
- Analyse service reports and implement corrective actions to improve performance.
- Drive customer retention, repeat service, and service revenue.
- Conduct regular team meetings and provide guidance and performance feedback.
- Ensure safety, cleanliness, and discipline within the workshop.
- Coordinate with other departments to ensure smooth dealership operations.
Requirements
- Diploma/Degree in Automobile Engineering, Mechanical Engineering, or a related field preferred.
- 3–7 years of experience in automobile service/workshop operations.
- Previous experience in a supervisory or managerial position is preferred.
- Strong knowledge of automobile service and workshop processes.
- Good leadership, team management, and decision-making skills.
- Excellent customer-handling and communication skills.
- Strong knowledge of workshop KPIs and operational performance.
- Ability to work under pressure and achieve business targets.
- Good computer and reporting skills.
Key Skills
Automobile Service Management | Workshop Operations | Team Leadership | Customer Relationship Management | KPI Management | WIP Management | Service Revenue | Quality Control | Complaint Handling | Staff Management
What We Offer
- Career growth opportunities in the automobile industry.
- Professional and supportive working environment.
- Learning and development opportunities.
- Opportunity to work with an established Maruti Suzuki dealership.
- Competitive salary based on experience and expertise.
Job Location: Thodupuzha, Kerala
Join George Maijo Automobiles Pvt. Ltd. and lead our service team towards excellence!
Pay: From ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
Work Location: In person
