About the Role
We are looking for a well-spoken, organised Appointment Coordinator to manage the end-customer booking process for our Australian client. You will be the key point of contact for scheduling upcoming jobs - calling customers around 15 days in advance to confirm appointments, then managing and rescheduling them as plans change. This role suits an engineering graduate with strong communication skills who enjoys customer coordination, planning, and keeping a busy schedule running smoothly.
Key Responsibilities
- Contact end customers to book appointments for upcoming work, typically 15 days in advance.
- Confirm availability, explain appointment details clearly, and lock in suitable dates and times.
- Proactively manage the schedule - reschedule, rearrange, and follow up on appointments as required.
- Maintain accurate, up-to-date records of all bookings and customer interactions.
- Liaise with field crews and the operations team to ensure appointments align with job readiness and resourcing.
- Handle customer queries professionally and resolve scheduling conflicts promptly.
- Provide regular updates to the Australian client on appointment status and any changes.
Required Qualifications
- Bachelor's degree in Civil Engineering or any other engineering discipline.
- 2-3 years of relevant work experience (coordination, scheduling, customer service, or field-operations support preferred).
- Excellent spoken and written English with clear, confident phone communication.
- Strong organisational skills and attention to detail.
- Comfortable working Australian client hours (see shift details below).
- Proficiency with email, spreadsheets, and scheduling tools.
Shift & Working Days
- Monday to Friday: 7:00 AM - 3:30 PM IST
- Saturday: 10:00 AM - 2:00 PM IST (4 hours, flexible timing)
Why Join Us
- Work directly with an established Australian client in a stable, full-time role.
- Day-shift hours that finish early in the afternoon.
- Short, flexible Saturday shift.
- Supportive team environment with clear processes and ongoing training.
How to Apply
Apply directly through Indeed with your updated resume. Shortlisted candidates will be contacted for a telephone/video interview to assess communication skills.
Pay: ₹30,000.00 - ₹35,000.00 per month
Work Location: In person
