JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Description:Service Strategy and Planning:
Develop and implement strategies for soft services delivery
Align soft services with organizational culture and employee experience goals
Forecast future service needs and adapt to changing workplace trends
Service Portfolio Management:
Oversee a range of soft services, including but not limited to: Cleaning and janitorial services
Reception and front-of-house services
Mail and courier services
Food services and catering
Grounds maintenance and landscaping
Office support services (e.g., printing, supplies management)
Workspace management and space planning
Concierge and hospitality services
Vendor Management:
Select, negotiate with, and manage soft services vendors and contractors
Develop service level agreements (SLAs) and key performance indicators (KPIs)
Regularly review vendor performance and ensure contract compliance
Quality Assurance:
Implement quality control measures for all soft services
Conduct regular audits and inspections to maintain high service standards
Gather and analyze customer feedback to drive continuous improvement
Budget and Financial Management:
Prepare and manage budgets for soft services
Analyze costs and implement efficiency measures
Provide financial reporting and forecasting for service delivery
Team Leadership and Development:
Manage and lead soft services teams, both in-house and outsourced
Provide training and development opportunities for staff
Foster a customer-centric culture among service providers
Health, Safety, and Compliance:
Ensure all soft services comply with relevant health and safety regulations
Implement and maintain safe working practices for service delivery
Stay informed about and adapt to changing regulatory requirements
Sustainability Initiatives:
Implement environmentally friendly practices in soft services delivery
Promote sustainability awareness among staff and service providers
Seek innovative solutions to reduce the environmental impact of services
Technology Integration:
Implement and manage software systems for service requests and delivery
Utilize data analytics to improve service efficiency and user satisfaction
Stay informed about emerging technologies in facility services
Stakeholder Management:
Liaise with internal departments to understand and meet their service needs
Communicate service updates and changes to building occupants
Represent soft services in facility management team meetings
Continuous Improvement:
Stay informed about industry best practices and innovations in soft services
Benchmark services against industry standards
Implement process improvements to enhance service delivery and efficiency
Qualifications:
Bachelor's degree in Facility Management, Hospitality Management, or related field
5+ years of experience in soft services management within a corporate environment
Strong knowledge of service delivery models and customer experience principles
Excellent leadership, communication, and problem-solving skills
Experience with service management software and analytics tools
Understanding of relevant health, safety, and environmental regulations
Certifications in Facility Management (e.g., FMP, CFM) or Hospitality Management are preferred
This job description outlines the key responsibilities and qualifications for a Soft Services Facility Executive. The specific duties may vary depending on the organization's size, industry, and particular needs
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
