Department: Front Office / Guest Services
Experience: 0–2 year
The Front Office Associate is responsible for handling guest check-ins and check-outs, managing front desk operations, and delivering excellent customer service. This role ensures smooth daily operations and acts as the primary point of contact for guests. Responsibilities Greet guests warmly and assist with check-in and check-out procedures Handle reservations, room allocations, and guest queries Maintain guest records and update systems accurately Coordinate with housekeeping and other departments for room readiness Handle guest complaints professionally and escalate when required Manage cash, billing, and POS transactions Ensure adherence to service standards and brand guidelines Maintain cleanliness and organization of the front desk area
Good communication skills in English and Malayalam Pleasant personality with a guest-focused attitude Basic computer and PMS knowledge preferred Willingness to work in shifts, weekends, and holidays
Interested candidates email at [email protected]
Pay: From ₹14,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Paid time off
Work Location: In person
