Job Title: Network Engineer – L2+ (Juniper Routing & Switching)
Location: Remote (India)
Experience: 8–10 Years
Role Overview
InOptra Digital is seeking a seasoned Network Engineer – L2+ with deep hands-on expertise in Juniper Routing & Switching technologies. This role is designed for senior engineers capable of independently handling complex enterprise network environments, driving root cause analysis, and supporting high-availability architectures in a managed services delivery model.
This is a remote delivery role, requiring high ownership, structured communication, and the ability to operate effectively in distributed global teams.
Key Responsibilities
1. Incident & Problem Management
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Own and resolve L2 escalations across enterprise routing & switching environments.
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Lead technical troubleshooting during Major Incident Management (MIM) calls.
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Conduct detailed Root Cause Analysis (RCA) and implement preventive controls.
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Ensure strict SLA adherence and ticket governance compliance.
2. Advanced Technical Operations & Troubleshooting
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Provide expert-level support for:
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Juniper EX Series Switches
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Juniper MX Series Routers
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Juniper SRX Series (routing/switching domain exposure)
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Strong expertise in:
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BGP (eBGP/iBGP design & troubleshooting)
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OSPF & IS-IS
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MPLS (L2/L3 VPN, VRF concepts)
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STP/RSTP/MSTP
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VLAN segmentation & trunking
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VRRP / High Availability concepts
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LACP / Link Aggregation
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Perform deep-dive CLI diagnostics and traffic path analysis.
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Validate routing tables, ARP tables, MAC address tables, interface counters, and latency patterns.
3. Change & Configuration Governance
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Implement standard and emergency changes following ITIL-based change management.
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Perform code upgrades, patching, and post-change validation.
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Review and validate L1 change implementations.
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Maintain updated network diagrams, HLD/LLD documentation.
4. Network Optimization & Resiliency
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Identify performance bottlenecks and recommend architecture improvements.
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Support redundancy, failover, and high-availability validation.
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Participate in capacity planning and network health assessments.
5. Leadership & Collaboration
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Act as a technical mentor for L1 engineers.
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Interface with OEM TAC (Juniper JTAC) when required.
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Participate in client governance calls and service reviews.
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Contribute to SOPs, knowledge base articles, and automation initiatives.
Required Technical Skills
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Advanced CLI expertise in Junos OS
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Strong troubleshooting capability in enterprise WAN & LAN environments
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Deep understanding of routing protocols and switching fundamentals
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Experience in MPLS-based enterprise networks
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Exposure to network monitoring tools (SolarWinds, PRTG, Nagios or equivalent)
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Strong documentation and remote troubleshooting skills
Preferred Certifications
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JNCIS-ENT (Mandatory preferred baseline)
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JNCIP-ENT (Highly preferred for senior L2+)
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ITIL Foundation
Soft Skills & Behavioral Expectations
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High ownership mindset
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Strong analytical and structured troubleshooting approach
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Clear written and verbal communication
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Ability to handle escalations calmly in high-pressure scenarios
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Experience working in 24x7 global support models
