Nagpur, Maharashtra
Job Summary
Ability to create/modify SQL queries.
Having beginner Dev/Admin experience in Middleware Technologies (preferably in IBM ACE, IBM MQ)
Hands on experience with Microsoft Excel and Macros.
Basic understanding of XSLT.
Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
Skill Requirements
Ability to create/modify SQL queries.
Having beginner Dev/Admin experience in Middleware Technologies (preferably in IBM ACE, IBM MQ)
Hands on experience with Microsoft Excel and Macros.
Basic understanding of XSLT.
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