Job Title: IT Support Engineer (Desktop & Network Support)
Educational Qualification
- Diploma / B.Sc. (IT/Computer Science) / BCA or equivalent qualification.
- 1–3 years of experience in IT Infrastructure, Desktop Support, and Network Administration.
Key Responsibilities
- Installation, configuration, and maintenance of desktops, laptops, printers, and peripheral devices.
- Provide L1/L2 support for hardware, software, network, and user-related issues.
- Troubleshoot Windows OS, application, email, and connectivity issues.
- Manage and support LAN, WAN, Wi-Fi, VPN, and Internet connectivity.
- Configure and troubleshoot network devices such as switches, routers, access points, and firewalls.
- Monitor and maintain IT infrastructure to ensure maximum uptime.
- Installation and management of Antivirus, Patch Management, and Backup Solutions.
- User account management through Active Directory.
- Support Microsoft Outlook, Exchange, POP3, SMTP, IMAP, and mobile email configurations.
- Coordinate with vendors and ISPs for issue resolution and infrastructure maintenance.
- Maintain IT asset inventory and documentation.
Technical Skills Required
- Strong knowledge of Windows 10/11 and basic Windows Server administration.
- Hands-on experience with Active Directory, DNS, DHCP, and Group Policies.
- Good understanding of TCP/IP, LAN/WAN, VLAN, VPN, and network troubleshooting.
- Experience in network cabling, crimping, patching, and switch configuration.
- Knowledge of firewall and internet connectivity troubleshooting.
- Experience with printer installation, troubleshooting, and maintenance.
- Understanding of backup solutions, endpoint security, and antivirus management.
- Basic knowledge of virtualization platforms and cloud services will be an added advantage.
Desired Skills
- Strong analytical and troubleshooting skills.
- Ability to handle multiple incidents and prioritize tasks effectively.
- Good verbal and written communication skills.
- Customer-focused approach with strong problem-solving abilities.
- Willingness to travel between sites, if required.
Pay: ₹28,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
