Relationship Manager – Key Corporate Customers
Key Result Areas (KRA) & Key Performance Indicators (KPI)
Position Objective
The primary objective of this role is to build, strengthen, and maintain long-term relationships with key corporate customers, consultants, OEMs, and decision-makers. The Relationship Manager will represent JENX Digitech Pvt. Ltd. professionally and ensure continuous customer engagement, business development, and customer satisfaction.
Key Result Areas (KRA)
1. Customer Relationship Management
- Develop and maintain strong relationships with IT Heads, CIOs, IT Managers, Purchase Managers, SCM Teams, Plant Heads, and other key stakeholders.
- Conduct regular customer visits, meetings, and review sessions.
- Ensure JENX remains the preferred technology partner for customers.
KPI
- Minimum 15–20 customer meetings per week.
- Monthly touch base with all assigned key accounts.
- Customer satisfaction rating above 95%.
- Zero customer relationship escalations.
2. Customer Database Management
- Build and maintain a complete CRM/database of customer contacts.
- Keep updated information including designation, email IDs, mobile numbers, locations, projects, and technology roadmap.
- Regularly update meeting notes and customer requirements.
KPI
- 100% updated customer database.
- CRM updated within 24 hours of every customer interaction.
- No missing customer information.
3. Customer Engagement & Communication
- Maintain regular communication through emails, WhatsApp, LinkedIn, phone calls, and meetings.
- Share JENX achievements, new technology updates, OEM partnerships, case studies, and solution offerings.
- Send festive greetings and important business updates.
KPI
- Monthly engagement with every assigned customer.
- Weekly communication plan executed.
- Quarterly customer newsletter shared.
- 100% communication records maintained.
4. Consultant & Corporate Network Development
- Develop relationships with consultants, EPC companies, architects, PMC firms, and technology advisors.
- Identify new consultants and corporate opportunities across Gujarat.
- Support PAN India relationship development as required.
KPI
- Minimum 10 new consultant/corporate connections every month.
- Regular engagement with all active consultants.
- Quarterly consultant interaction program.
5. Business Opportunity Development
- Identify upcoming IT Infrastructure, OT, ELV, Cybersecurity, AV, and Data Centre opportunities.
- Coordinate with Sales and Pre-Sales teams for early engagement.
- Track projects from inception to RFQ/PO stage.
KPI
- Minimum 15 qualified opportunities generated every month.
- Early project visibility before RFQ release.
- Monthly opportunity pipeline value achieved as per business target.
6. Customer Meeting & Visit Planning
- Prepare monthly travel and meeting plans.
- Cover Gujarat-based corporate customers regularly.
- Travel across PAN India whenever required for strategic customer engagement.
KPI
- 100% adherence to monthly visit plan.
- Visit reports submitted within 24 hours.
- No missed strategic customer meetings.
7. Internal Coordination
- Coordinate with Sales, Pre-Sales, Technical, Projects, Purchase, and Management teams.
- Ensure timely response to customer requirements.
- Track customer queries until closure.
KPI
- Customer response within 4 working hours.
- Follow-up until issue closure.
- Zero pending customer requests without updates.
8. Brand Building & Market Presence
- Represent JENX professionally during customer meetings, OEM events, exhibitions, and seminars.
- Promote JENX's capabilities, certifications, awards, and success stories.
KPI
- Participation in key industry events.
- Increased customer awareness of JENX solutions.
- Positive customer feedback on JENX brand representation.
Target Customer Segments
- Corporate IT Departments
- Manufacturing Companies
- Purchase & Procurement Teams
- Consultants & PMCs
- EPC Companies
- OEM Representatives
- Existing JENX Customers
- Prospective Corporate Customers
- Gujarat-based Enterprises
- PAN India Strategic Accounts (as assigned)
Core Responsibility
- Build long-term trusted relationships rather than only generating enquiries.
- Close Focus on the Inquiries to the PO Process.
- Maintain continuous engagement with customers throughout the year.
- Ensure JENX is the first company customers think of for IT Infrastructure, Cybersecurity, Networking, ELV, AV, and Data Centre solutions.
- Act as the single relationship owner for assigned strategic accounts.
Performance Measurement
- Customer Satisfaction
- Relationship Strength
- Meeting Frequency
- CRM Accuracy
- Opportunity Generation
- Consultant Network Growth
- Business Pipeline Creation
- Zero Escalation Culture
- Timely Reporting
- JENX SOP Compliance
Pay: ₹15,000.00 - ₹55,000.00 per month
Work Location: In person
