We are looking for a dedicated and customer-focused Customer Support Executive to manage post-sales support, service delivery, and relationship management for both end-users and channel partners. The ideal candidate should have strong communication, coordination, and problem-solving skills to ensure a smooth and satisfying customer experience.
Key Responsibilities:
- Act as the primary point of contact for customer and partner queries post-sale, ensuring timely resolution and satisfaction.
- Coordinate with internal teams to ensure accurate and timely delivery.
- Provide onboarding support, training, and usage guidance to customers and partners.
- Handle escalations, service requests, and troubleshooting via phone, email, or remote sessions.
- Maintain updated records of support cases, delivery statuses, feedback, and resolutions in the CRM system.
- Build and maintain long-term relationships by delivering consistent and quality support.
- Communicate proactively about delivery timelines, product updates, and service improvements.
- Collect feedback and report common issues to relevant teams to support continuous improvement.
Qualifications & Skills:
- 0–2 years of experience in customer support, client servicing, or after-sales (preferably in tech or product-based companies).
- Excellent verbal and written communication skills in English, Gujarati, and Hindi.
- Strong coordination, empathy, and follow-up skills.
- Familiarity with CRM tools, ticketing systems, and productivity tools (MS Office, Google Workspace).
- Problem-solving attitude and ability to handle multiple client interactions effectively.
Job Type: Full-time
Pay: ₹15,000.00 - ₹35,000.00 per month
Application Question(s):
- Are you ready for the mota varacha location?
- What's your current salary?
Experience:
- Customer support: 1 year (Preferred)
Location:
- Surat, Gujarat (Preferred)
Work Location: In person
