Executive/ Sr Executive / AM - Inbound Tour Operations
About the job
Bharat Aagman Excursion Pvt Ltd is a Italy based Company and have an call Office in New Delhi Shalimarbagh providing inbond Holidays to the general public from the Europe, UK & US. We require self-motivated Sales staff members who are experienced in the both or one of these areas to regularly handle all Sales Enquiries in the New Delhi Office.
Excellent command over English language (This is for a UK,US Support Centre)
Excellent communication skills - both written and verbal
Minimum 1 years Inbound holidays selling experience necessary the industry
Any additional Holiday Selling Experience / Travel Product related Experience will be highly beneficial
Any working experience on the Galileo systems will be beneficial
Minimum qualification is Graduation
Immediate Start is required
Key Responsibilities:
- Customer Communication: Manage inbound calls, emails, and chat inquiries to provide accurate and timely assistance related to bookings, modifications, refunds, and cancellations.
- Issue Resolution: Address and resolve customer concerns across all Bharat Aagman Excursion Pvt Ltd products by providing practical and empathetic solutions.
- Product Expertise: Stay updated on travel products, features, and offers to deliver informed support and recommendations to customers.
- Query Documentation & Follow-Up: Record all customer interactions in the CRM system and follow up on unresolved issues to ensure complete customer satisfaction.
- Customer Feedback: Collect and relay customer feedback to internal teams for improving services, offerings, and customer experience.
- Performance Management: Meet individual targets for call handling time, resolution accuracy, and customer satisfaction as set by the support department.
- Training Participation: Attend regular training to stay current on tools, policies, and travel industry updates to better assist customers.
- Escalation Handling: Escalate complex or unresolved queries to senior support or technical teams, ensuring clear communication with the customer throughout the process.
- Policy Compliance: Follow all company policies, service protocols, and communication standards in every customer interaction.
Team Coordination: Collaborate with other departments such as operations, refunds, and technology teams to ensure seamless resolution of customer concerns
Pay: ₹50.00 - ₹100.00 per hour
Expected hours: 50.0 per week
Work Location: In person
