Chennai, Tamil Nadu
Job Summary
Detailed Responsibilities Provide L2/L3 production support for IBM Cognos TM1 (Planning Analytics) applications across Development, Test, UAT, and Production environments. Monitor and maintain Cognos TM1 servers, applications, cubes, dimensions, Turbo Integrator (TI) processes, and scheduled jobs to ensure high availability and optimal performance. Troubleshoot and resolve complex application, data processing, cube performance, security, and integration-related issues within agreed service levels. Analyze TM1 server logs, transaction logs, feeder performance, rule calculations, and system resource utilization to identify root causes and implement permanent fixes. Support budgeting, forecasting, planning, financial consolidation, and reporting applications built on Cognos TM1. Administer TM1 security, including user provisioning, group management, access controls, authentication, and authorization mechanisms. Monitor and support data loads, ETL integrations, batch jobs, and interfaces between TM1 and enterprise systems such as SAP, Oracle, SQL Server, or Data Warehouses. Manage application deployments, code migrations, environment refreshes, release activities, and production implementations. Optimize cube performance through feeder tuning, rule optimization, dimension management, and process improvements. Coordinate with business users, finance teams, developers, infrastructure teams, and database administrators to resolve production issues and implement enhancements. Lead Incident, Problem, Change, and Service Request Management activities following ITIL best practices. Perform Root Cause Analysis (RCA) for recurring incidents and drive corrective and preventive actions. Support platform upgrades, patch management, maintenance activities, and disaster recovery testing. Ensure successful execution of backup, recovery, business continuity, and platform resiliency procedures. Develop and maintain operational runbooks, support documentation, troubleshooting guides, and knowledge base articles. Monitor application performance, system capacity, and operational trends to recommend optimization opportunities. Support audit, compliance, security, and governance requirements in line with organizational standards. Coordinate with IBM support and external vendors for technical escalations, product issues, and enhancement requests. Participate in on-call support and critical production issue management to ensure timely service restoration. Drive automation and process improvement initiatives to improve operational efficiency and application stability. Skill Requirements IBM Cognos TM1 / Planning Analytics TM1 Cube & Dimension Administration Turbo Integrator (TI) Processes TM1 Rules & Feeders Planning Analytics Workspace (PAW) Planning Analytics for Excel (PAfE) Financial Planning & Forecasting Systems SQL Server, Oracle, DB2 ETL & Data Integration Performance Tuning & Optimization Incident, Problem & Change Management (ITIL) Security & User Administration Backup & Disaster Recovery Windows Server Administration Documentation & Knowledge Management Bachelor’s degree in Computer Science, Information Technology, or a related field. Proven experience in SAS platform administration and support in a large-scale enterprise environment. Strong knowledge of SAS architecture, including SAS Grid, SAS Studio, and SAS Visual Analytics. Hands-on experience with installation, configuration, and maintenance of SAS on Windows and/or Linux operating systems. Proficiency in troubleshooting technical issues and performing root cause analysis. Understanding of database technologies (such as Oracle, SQL Server, or PostgreSQL) as integrated with SAS. Familiarity with security and compliance requirements within the Life Sciences and Healthcare industry. Excellent c
Key Responsibilities
1. To troubleshoot and resolve tickets raised by the clients.
2. To undertake training programs for new joinees
3. To perform knowledge transition during project enhancements
4. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
5. To update self on latest technologies and related areas
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
