Roles & Responsibilities:
- Handle customer queries related to courier and logistics services.
- Track shipments and provide status updates to customers.
- Resolve delivery delays, missing shipments, and other customer issues.
- Coordinate with delivery, operations, and hub teams.
- Handle customer complaints and provide timely solutions.
- Maintain customer and shipment-related records.
- Follow up on pending deliveries and undelivered shipments.
- Provide support through phone, email, and WhatsApp.
- Ensure good customer satisfaction and service quality.
Experience: 1–3 years in Courier / Logistics / Customer Support preferred.
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
- Life insurance
- Provident Fund
Experience:
- Customer Handling : 2 years (Preferred)
Language:
- English (Preferred)
- Malayalam (Preferred)
Work Location: In person
