Job Description #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
Job Title: Problem Manager ITIL - 6 TO 8 Yrs - Ahamedabad
City: Ahmedabad
State/Province: Gujarat
Posting Start Date: 7/6/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Problem Manager ITIL - 6 TO 8 Yrs - Ahamedabad
Job Description: Problem Manager (ITIL)
Location
Ahmedabad
Role Purpose
The Problem Manager is responsible for end-to-end ownership of the Problem Management process , ensuring root cause identification , elimination of recurring incidents , service stability , and continuous service improvement . The role plays a critical part in reducing business impact by preventing incidents and minimizing the effects of unavoidable incidents.
Key Objectives of the Role
Reduce recurring incidents and improve overall service availability
Perform Root Cause Analysis (RCA) and drive permanent fixes
Maintain Known Error Database (KEDB)
Improve Mean Time to Resolve (MTTR)
Enable proactive problem identification
Drive continual service improvement (CSI)
Scope of Work (Problem Management Parameters)
1. Problem Identification
Identify problems via:
Trend analysis of incidents
Major incidents
Proactive monitoring
Supplier notifications
CSI initiatives
Raise and log problem records in ITSM tool (ServiceNow, Remedy, etc.)
2. Problem Categorization & Prioritization
Ensure problems are correctly:
Categorized
Assigned impact and urgency
Prioritized based on business impact
Align problem priority with SLA, OLAs, and business criticality
3. Root Cause Analysis (RCA)
Lead and facilitate RCA sessions using methodologies such as:
5 Whys
Fishbone (Ishikawa)
Kepner-Tregoe
Fault Tree Analysis
Ensure RCA documentation is:
Accurate
Fact-based
Action-oriented
Drive collaboration with:
Infrastructure teams
Application teams
Network/Security
Vendors / OEMs
͏
͏
͏
͏
Mandatory Skills: ITIL Problem Mgmt .
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
