Wizard Communications Pvt. Ltd. is looking for a Customer Support Executive with experience of 5- 6 years.
Job Title: Customer Support Executive – US Process (with Advanced Excel)
Location: Work from Home / Remote (anywhere in India)
Shift: Evening shift, 6:00 PM – 2:00 AM IST (aligned with US business hours)
Experience: 5–6 years in a similar role
Key Requirements:
- Advanced proficiency in MS Excel (pivot tables, VLOOKUP/XLOOKUP, dashboards, data analysis)
- Excellent spoken and written English communication skills
- Proven experience handling US-based customers (voice/email/chat)
- Ability to work independently in a remote setup with a reliable internet connection and quiet workspace
- Strong problem-solving skills and a customer-first attitude
Responsibilities:
- Handle queries and support requests from US customers professionally and promptly
- Prepare, maintain, and analyze reports and trackers in Excel
- Coordinate with internal teams to resolve customer issues
- Maintain accurate records and meet quality/SLA targets
Pay: From ₹30,000.00 per month
Work Location: Remote
