Hospital PRO (Public Relations Officer)
Job Summary
We are looking for a dynamic, responsible, and patient-focused Hospital PRO to ensure smooth hospital operations by coordinating patient services, supervising support staff, and maintaining excellent communication between patients and hospital departments.
Key Responsibilities
- Coordinate patient appointments, admissions, and discharge processes.
- Provide patient counseling and guide patients regarding hospital services.
- Handle insurance coordination, pre-authorizations, documentation, and claim follow-up.
- Act as the primary point of contact for patient queries and concerns.
- Supervise housekeeping staff and ensure cleanliness and hygiene standards are maintained.
- Manage daily floor operations and ensure smooth workflow across departments.
- Coordinate with doctors, nurses, reception, pharmacy, and other hospital departments.
- Resolve patient complaints professionally and ensure high patient satisfaction.
- Monitor patient experience and maintain quality service standards.
- Assist hospital administration with daily operational activities.
- Prepare reports and maintain accurate records.
- Perform other administrative and operational duties as assigned.
Requirements
- Bachelor's degree in any discipline (Hospital Administration preferred).
- Experience in hospital operations or healthcare administration is an advantage.
- Good communication skills in English and Malayalam.
- Strong interpersonal, leadership, and problem-solving skills.
- Ability to multitask and work under pressure.
- Basic computer knowledge (MS Office, email, and hospital software).
Preferred Skills
- Patient Relationship Management
- Insurance Coordination
- Team Supervision
- Floor Management
- Counseling & Communication
- Administrative Coordination
- Time Management
- Customer Service Orientation
Salary: Best in the industry (Based on experience)
Minimum two year experience need. Freshers no need to submit
Apply Now: Interested candidates are invited to submit their resume.
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
