Noida, Uttar Pradesh
Job Summary
Job Summary:
We are seeking a skilled and motivated ServiceNow Customer Service Managerment(CSM) Technical Consultant to join our growing ServiceNow practice. The ideal candidate will have 3–5 years of hands-on experience in implementing and customizing ServiceNow CSM modules, with a strong understanding of ServiceNow architecture and scripting. Candidates with CSA and CAD certifications will have an added advantage.
Key Responsibilities:
- Implement and configure the ServiceNow Customer Service Managerment(CSM) module according to business requirements
- Collaborate with business analysts and clients to translate business requirements into technical solutions
- Develop custom applications and enhancements using JavaScript, Flow Designer, and ServiceNow Studio
- Integrate CSM with other ServiceNow modules (like ITSM, CSM) and third-party systems
- Develop and maintain business rules, UI policies, client scripts, workflows, and scheduled jobs
- Participate in technical design reviews, solution demos, and agile sprint planning
- Perform unit testing and support UAT for all new development and enhancements
- Troubleshoot and resolve technical issues within the CSM application
- Follow coding best practices and maintain documentation for all configurations and customizations
- Stay up-to-date with the latest CSM features and ServiceNow releases
Required Skills & Qualifications:
- Minimum 3 – 5 years of hands-on experience with ServiceNow platform, especially in CSM implementation
- Strong understanding of ServiceNow architecture, scripting (JavaScript), and platform configuration
- Experience with REST/SOAP integraRtions and external data sources
- Good knowledge of CMDB, SLAs, and ServiceNow reporting & dashboards
- Exposure to Agile/Scrum methodologies
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills
Preferred Certifications:
- CSA – Certified System Administrator (mandatory or in-progress preferred)
- CAD – Certified Application Developer (added advantage)
- Implementation certification is a must on CSM
Key Responsibilities
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