RESPONSIBILITES
1. Making sure all the leads of the clients after placing orders are met.
2. Ensuring your existing clients are satisfied through after – sales service
3. Always ask them for true feedback.
4. Servicing the client after receiving the order till the time of collection of payment.
5. Resolve the queries and questions of all the clients
6. Give or support the participants/clients about company products or services
7. Acting as a point of contact for complaints and escalating issues to the concern
8. Understand client queries and solve them in any manner.
Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Problem-solving and conflict-resolution skills.
- Customer-focused mindset with a commitment to service excellence.
- Strong organizational and time-management skills.
- Ability to analyze customer data and generate insights.
- Proficiency in Microsoft Office and CRM platforms.
- Ability to work independently and collaboratively in a team environment.
- Customer retention rate
- Response and resolution time
- Customer engagement and follow-up completion
- Upselling and cross-selling performance
- CRM data accuracy and completeness
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
