To establish and lead a Centre of Excellence (CoE) within the Credit function by creating a dedicated support structure (Credit + Technical), driving automation initiatives, enhancing operational efficiency, and enabling data-driven decision-making across the Credit ecosystem. This role will act as a strategic anchor for business-led projects, ensuring execution discipline, measurable outcomes, and pan-India adoption.
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Create and manage a dedicated support framework for Credit and Technical verticals aligned with Product and Business teams.
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Act as a single point of contact (SPOC) for automation, process improvement, and transformation initiatives within Credit.
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Build scalable processes and frameworks to standardize operations across regions.
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Drive end-to-end execution of automation and efficiency-enhancement projects.
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Define clear project timelines, milestones, and deliverables; ensure adherence through structured governance.
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Partner with Product, Technology, and Business teams to ensure seamless project rollout.
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Identify opportunity areas within Credit processes (e.g., underwriting, TAT reduction, policy adherence).
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Translate business challenges into actionable automation / digitization initiatives.
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Continuously assess process gaps and implement solutions for efficiency, accuracy, and scalability.
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Develop and implement KPIs and measurement frameworks to track effectiveness of initiatives.
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Ensure availability, accuracy, and consistency of data points across systems.
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Monitor adoption across pan-India teams and drive corrective actions where required.
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Drive organization-wide adoption of initiatives through structured communication and training.
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Ensure consistent usage and behavioral alignment across regional teams.
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Track adoption metrics and derive insights to improve implementation effectiveness.
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Collaborate closely with:
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Credit leadership
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Business teams
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Product & Technology teams
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Operations & Risk stakeholders
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Ensure alignment between strategic goals and execution priorities.
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Influence stakeholders to drive transformation initiatives effectively.
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Ensure timely delivery of all projects with measurable outcomes.
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Establish governance mechanisms including review cadences, dashboards, and escalation protocols.
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Present regular updates to senior leadership with insights on progress, risks, and outcomes.
